Ireland
As an experienced workplace professional with over 10 years in the facilities and operations management industry, I currently lead workplace services and programs at TikTok Ireland. My expertise includes change management, team leadership, and project planning. I drive strategic initiatives such as space optimisation, operational readiness, and facilities management across multiple office sites. My contributions have included developing global space planning standards, automating portfolio reporting, and implementing data-driven systems for operational efficiency. Throughout my career, I’ve managed large-scale office spaces, led cross-functional teams, and introduced sustainability initiatives. I am committed to delivering high-impact, scalable workplace solutions that enhance efficiency, accuracy, and employee satisfaction. My work is focused on creating adaptable, data-informed spaces and ensuring seamless operational readiness, while fostering collaboration and continuous improvement within my teams.
As EMEA Regional Programme Manager, I have led high-impact workplace initiatives across 100+ office sites, overseeing strategic planning, space optimisation, operational readiness, and facilities management. I introduced data-led improvements to ticketing systems and locker management, achieving resolution time reductions of up to 80% and significantly improving compliance. I developed global space planning standards and scalable site readiness playbooks, rolled out across APAC, AMS, and EMEA. I spearheaded automation of portfolio reporting with 64 workflows, enhancing data accuracy and eliminating manual updates.
I successfully managed 32,000+ sqm of operational office space delivering high CSAT scores and measurable service improvements. My cross-functional leadership spans vendor management, budget tracking, sustainability initiatives, and hybrid workplace transformation.
Ensuring the smooth day to day running of the office space in D2.
Mitie was responsible for Vodafone Ireland's HQ, 27 retail stores and an offsite sales office. As the facilities co-ordinator, I was solely responsible for managing the hard and soft services for all the retail stores and the offsite sales office. I also assisted the Vodafone account manager with managing the 263,000 sq ft within the HQ in Leopardstown and was responsible for the P&L across the whole account.