Marietta, Georgia, United States
I specialize in optimizing the supplier lifecycle to drive operational efficiency in the real estate industry. By managing vendor credentialing, streamlining onboarding, and resolving technical spend issues, I ensure that onsite teams have the support they need to succeed. The end goal is operating efficiently in high-volume environments where accuracy and communication are key. My approach is "customer-first," treating every supplier as a partner in property management success.
Tracked escalated issues, removed roadblocks, and ensured resolutions for high-ranking officers were delivered promptly and efficiently. Maintained customer satisfaction by minimizing delays and enhanced the overall efficiency of the problem-resolution process. • Escalated recurring issues to senior management when patterns appeared that showed systemic problems. • Accomplished 3 Platinum Homer Badges for operational excellence and highest Voice of the Customer (VOC) surveys in the third quarter of 2021. • Maintained clear, consistent follow-up communication with stakeholders and customers, provided updates on status of critical issues and ensured transparency throughout the resolution process.
• Collaborate with store managers, district managers, district service managers and service providers to escalate customer concerns regarding installations and appliances • Act as advocate on customer behalf and take ownership of customer issues and provides complete end to end issue resolution. • Effectively manage approximately 50 complex cases per day, while being available to receive inbound calls. • Point of contact for the Services department escalation inbox used for high priority cases that require immediate attention
Provided excellent customer service to passengers throughout their journey at Peachtree-Dekalb Airport. Aided with check-in procedures, responded to passenger inquiries, managed luggage, and ensured a smooth and pleasant airport experience. Delivered efficient and courteous service to guarantee passenger satisfaction and a positive travel experience. • Clients requested last-minute changes to flight schedules, such as early departures or delays, which disrupted coordination and ground services o Maintained close communication with flight crews, ground staff, and the client to accommodate changes swiftly. Used a radio and phone communication system to update all relevant parties at once. o Communicated with clients throughout the process ensuring that their requests were being managed promptly. • Maintained exact records of daily transactions, passenger interactions, and any incidents that occurred • Managed last-minute seat changes, upgrades, and standby passenger lists. • Collaborated with the customer service team to develop strategies for enhancing the passenger and pilot experience. • Cultivated business partnerships with various private transportation companies creating competitive advantage
• Content creator for focus group discussion topics and surveys. • Developed new products and programs to support corporate sales. • Created presentations for high ranking executives to utilize in sales meetings • Introduced specialized methods of retention by using examples of “cloud storage”