Greater Colorado Springs Area
As a Product Manager at T-Mobile, I led and supported a team of analysts and experts in delivering optimal system experiences for the frontline employees and customers. I leveraged my communication, leadership, and adaptation skills to manage multiple projects, resolve issues, and implement solutions across different platforms and channels. With over eleven years of experience in the telecommunications industry, I have developed a strong domain expertise in contact centers, customer service, technical support, and sales. I have a Bachelor of Business Administration (BBA) in Information Technology Project Management from Western Governors University, a Bachelor of Arts (BA) in Criminal Justice and Corrections from Ashford University, and an Associate of Arts and Sciences (AAS) in Criminal Justice and Corrections from Pikes Peak Community College. My mission is to use my knowledge and skills to create positive and impactful system experiences for both internal and external stakeholders.