Atlanta, Georgia, United States
-Maintained confidentiality while handling sensitive information with discretion of passengers. -Ensuring relationship standards were upheld with additional airport personnel (building stakeholder relationships) -Reporting trends annual and monthly to ensure positive membership retention -80% customer facing communication -Using pre-set metric from previous trends while executing new obtainable goals while following procedure of KPI's, goals, and other standards
-Operating, Leading, and managing a fully staffed store to serve the needs of the community -Regulated controlled labor hours contributing in monthly decreases and limiting overages -Operationally producing productivity on areas of focus (drive-Thru, counter, and catering sales) -Assisted with scheduling ensuring proper labor hours are counted for -Preparing and leading weekly/monthly meetings as cross-communication to contributing to the operation -Routinely following strict cash flow schedules for daily use of the store improving financial performances -Implementing measurable goals and expectation for both staff and peers to upholding in-house/company principles -Facilitated on/off site training
-Driving sales from both counter and drive-thru productivity utilizing efficient labor cost and cost of supplies -Introduced different protocols and procedures to leaders to helping contributing to major daily/monthly/quarterly sales -Extended assistance to both operator and GM about daily operation concerns and problem solving solutions resulting in plans and tactics for improvement. -Posted job descriptions for available position within the operation -Reviewing Resumes -Hosting and performing hiring, interviewing, and onboarding -Development of training courses, schedules, and follow-ups
-Tending to patients with high priority needs -Assisting with proper medication allocation to patients and caretakers -Direct contact with pharmacy and doctors for medication quantity and proper dosages -Performing both oral and urine processing for collections to determine medication requirements -Manage of patient documentation and medical records via confidential limited access filings
-Investigated income, credit performance, and spending patterns for customers -Assisted customers with loan applications and data collection -Analyzed with great detail of federal and state issued documents to began proper processing standards -Worked closely with other employees to ensure consistent practices with loan specifications including internal updates, customer follow-ups, and and branch manager needs
-Trained and reviewed employee’s work quality -Supervised cashiers assignments and ensured compliance with policies and procedures -Oversaw the movement of inventory coming both in and out of the store front -Served as team captain for new hires assisting with on boarding, task delegation and annual reviews - Holding daily followup with store director to ensure standards were meet for operation
-Engage in customers needs servicing them with things pertaining to operation ( locating items within the store, cash check-out, and service assembly) -Providing feedback to peers and colleagues of areas of improvement and completing strategy meetings -Worked along side floor leads obtaining leadership knowledge and task to implement to additional floor associates