Ireland
Infrastructure Support Special contracted to Thomson Reuters.
Role included: HP Server Support: HP Proliant Hardware Installation & Support Network: Cisco Switch installations, configuration and support. LAN port activation. Wireless support, VPN support Voice: DECT Phone configuration. Desk phone installs. PC & Laptops: HP PC & laptop hardware support Software Support: Windows 95, Windows XP, Windows 7, MS Office 2003-2013, SAP. Printers/Photocopier support and escalation to 3rd party vendors where required. Projects: Server Upgrades, Xerox MPS Implementation, LAN Transformation which included installation of new Fiber and Cisco Switches onsite, Voice Transformation which was an upgrade to the voice system onsite.