Ireland
Experienced Learning and Development Specialist with a demonstrated history of working in the retail industry. Skilled in content design, training delivery, facilitation and coaching. A hardworking professional with strong interpersonal skills and a Master's Degree focused in Business Economics from University College Cork.
L&D BP for company owned stores, working closely with regional sales/HR teams to design, implement and review agreed people plans. Designing, delivering and reviewing the L&D behavioural change initiatives in line with business strategy. Reporting on and evaluating L&D initiatives ensuring continuous improvement. Providing advice on L&D, training needs, career development, employee engagement and change management. Delivering management training including accredited programmes. Developing the potential of managers and their teams to deliver their best using a variety of mediums including elearning, virtual classroom and face to face.
Supporting 50+ SuperValu stores on all aspects of learning and development. Designing content, co-ordinating and delivering on site training. Supporting retailers to lead positive cultural change and develop their business through their people. Assessing training needs, creating bespoke support plans and implementing change management initiatives. Working cross functionally to support new store openings and revamps. Coaching retailers as part of a pilot leadership development programme. Enabling change by providing support and challenge. Developing retailer’s self-awareness through the use of psychometric profiles, employee engagement tools and meaningful conversations.
Responsible for delivering in store training to over 50 SuperValu stores. Driving the service excellence agenda and supporting the delivery of food leadership initiatives. Working with store managers to ensure staff training needs are identified and a tailored support plan is put in place. Equipping stores with the tools and knowledge to create better experiences for staff and customers.
Worked efficiently across all departments to optimise store productivity. Promoted sales and provided excellent customer service. Ensured store standards were maintained and targets met. Checked deliveries, merchandised products, managed waste and operated tills with accuracy to minimise all areas of stock loss. Responsible for ensuring weekly special buys were merchandised correctly. Managed price changes and product transfers. Responsible for supporting and training new employees.