Greater Philadelphia
Seasoned Talent Acquisition professional with a focus in areas of Talent Acquisition Compliance, Regulatory Change Management, and Operational Performance. Valued member and strategic partner to HR teams, with an established professional brand.
Appointed to an interim executive leadership assignment, expanding scope beyond Talent Acquisition Operations to include global Recruitment Operations Help Desk and Business Controls organizations, with responsibility for operational governance, risk management, compliance oversight, business continuity, and enterprise service delivery.
Provide strategic and operational leadership for Talent Acquisition Operations supporting IBM's RPO partnership with UnitedHealth Group, overseeing end-to-end backend recruiting processes including job postings, interview scheduling, offer administration, and background screening. Lead a global Talent Care Center organization of 50–100 professionals, including two direct people leaders, across Career Center, Posting, Pre-Offer, and Post-Offer functions. Direct operational delivery supporting up to 30,000 annual hires, ensuring service excellence, compliance, accuracy, and a seamless candidate experience throughout post-application stages of the recruitment lifecycle. Own performance management of critical KPIs and SLAs, driving operational efficiency, quality, throughput, and continuous improvement across high-volume recruiting operations. Develop and execute operational strategies that enhance recruiter and hiring manager productivity, reduce cycle times, and improve overall talent acquisition effectiveness. Serve as the senior escalation point for complex issues involving job postings, interview logistics, offer management, and background check processes, partnering closely with client stakeholders, HR, and recruiting teams. Lead cross-functional process improvement and change management initiatives, implementing operational enhancements, system updates, and policy changes to improve service delivery and scalability. Coach, mentor, and develop global teams and people leaders, fostering a culture of accountability, engagement, operational excellence, and career growth. Build and maintain strong client and stakeholder relationships, earning recognition for driving operational stability, service improvements, and trusted partnership across the account. Selected for participation in an executive leadership development program focused on strategic leadership, organizational influence, and enterprise-scale business impact.
• Implemented internal audit process within US Talent Acquisition to ensure compliance with OFCCP and Department of Labor regulations. • Created Enterprise internal audit dashboards to ensure data integrity within Applicant Tracking System. Established guidelines, provided training and direction to Talent Acquisition teams. • Lead for all Talent Acquisition Regulatory Change Management, design effective processes to ensure compliance with applicable regulations. • Launched Enterprise Standard Operating Procedures, ensuring consistency of processes cross-border, where applicable. • Enterprise Talent Acquisition Privacy and Risk Event delegate. Partner with Talent Acquisition teams to identify and remediate events, escalate to HR Risk teams as necessary. • Talent Acquisition representative of internal audits and control evaluation testing. Engage appropriate stakeholders for walkthroughs and evidence gathering. Partner with internal audit teams to evaluate current processes and determine future state to mitigate risk. Evaluate current processes, determine future state options, and implement change to ensure compliance. • Subject Matter Expert for areas of Talent Acquisition Compliance and Governance. • Onboarding of new Recruiters on compliant recruitment practices and Affirmative Action requirements. Ensure Recruiters are aware and trained on internal audit processes.
• Collaborated with the Talent Acquisition leadership team to execute all Talent Acquisition strategy components, managed changes from an end-to-end perspective to drive a greater candidate/customer experience. • Served as the main point of contact with HR Operations to ensure strong alignment between the two functions. • Primary contact for Talent Acquisition programs, policy, and procedures inquiries, addressed questions, investigated, and resolved issues, and managed escalations as required. • Performed strategic analysis surrounding TA and interdependencies and provide recommendations to leadership and/or key partners. • Remained current with legislative/regulatory changes that affected Talent Acquisition process and proposed/implemented solutions. • Integrated all Talent Acquisition processes and strategies with a focus on business needs, legal and regulatory requirements. • Identified alternative solutions to keep costs in control, ensuring the optimal solution.
• Lead for Regulatory Review. • Thoroughly researched and reviewed current and proposed regulations for federal, state and municipalities on a continuous basis; determined impact to current HR processes, shared information with impacted groups, including internal counsel; worked with groups to ensure completion of process changes, if applicable. • Maintained and updated HR Compliance reference materials. • Monitored effectiveness of employment processes to ensure compliance with all employment laws, regulations and policies. • Kept abreast of changes in laws, regulations and guidelines and shared with greater HR team. • Audited data relevant to various laws, regulations and policies. • Reviewed information and called attention to opportunity areas. • Shared relevant information through daily Articles and Webinars, and in addition, on a weekly basis, compiled updates and shared with appropriate teams. • Provided valuable, accurate information to greater HR team and acted as a subject matter champion in area of HR compliance.