Hong Kong SAR
• Guided prospective residents through the full leasing journey, from first inquiry to move-in, providing a seamless and client-focused experience. • Conducted apartment viewings and identified property matches based on individual needs and lifestyle preferences. • Negotiated lease agreements aligned with business objectives, contributing to team leasing targets. • Promoted value-added services including parking, storage, and lounge memberships. • Maintained CRM and internal systems with high levels of data accuracy and compliance. • Supported leasing events and marketing campaigns to improve brand engagement and lead conversion. • Worked closely with operations, resident services, and marketing to optimise the customer experience and streamline communication.
Served as a Customer Service (CS) Leader, managing complex returns and exchanges while ensuring company policies were applied with professionalism and empathy. Prepared and submitted daily CS reports to the Store Manager, offering detailed observations on customer interactions, staff behavior, and store operations, along with suggestions to improve service delivery. Produced weekly sales reports summarising store performance, working closely with the stockroom team to maintain accurate inventory levels and ensure timely product replenishment. Monitored and managed markdown items, supporting effective stock rotation and minimising potential losses through strategic placement and awareness across the team. Provided day-to-day support to team members, reinforcing Uniqlo’s customer-first values and contributing to an inclusive and collaborative working environment Achievement: Best CS Awards (Nov 2024) | Best Employee of the Month (Jan & May 2025)
• Conducted comprehensive orientation and training for new team members, ensuring their seamless integration into the restaurant's operations. • Generated daily sales reports using Excel, contributing to data-driven decision-making and financial oversight.
• Managed service-related issues and adeptly addressed customer complaints to uphold the restaurant's reputation for excellence. • Delivered outstanding customer service by warmly welcoming patrons, providing informative responses to their inquiries, and consistently striving to ensure the highest level of customer satisfaction
• Worked with The Place and JCC to prepare social media assets, videos and photos, draft copy. • Designed a marketing plan and mailouts. • Awareness of sales and financial targets to support budget for technical and production teams. • Evaluated sales reporst to adjust and implement strategies.