Singapore
Experienced Senior Technical Support Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, Document Management, IT Service Management, Troubleshooting, and Disaster Recovery. Strong business development professional with a Bachelor of Engineering (BEng) focused in Electrical and Electronics Engineering from University of Leicester.
- Oversee a department of engineers supporting various Consumer Electronics categories across the region. - Monitor escalations and collaborate with engineers and stakeholders to resolve technical and quality issues effectively. - Develop and implement projects aimed at optimizing service and repair methodologies for greater efficiency and cost savings. - Plan, coordinate, and conduct technical training to enhance the servicing and repair capabilities of engineers within the region. - Establish mid- and long-term strategies for repair and technical support, aligning with HQ directives while addressing the region’s unique challenges.