Oakland, California, United States
High-reaching individual enlivened by all challenges, as well as working with and supporting employees to ensure an efficient workplace. Believes in nurturing lasting relationships with both clients and colleagues by building trust, being empathetic, and following through on promises. Industrious team player always on the hunt to improve services and operations, train staff to grow their skill set, demonstrate big-picture approach to management and unconventional problem-solving expertise.
Drive employee engagement and operational excellence across GTM by designing and managing high-impact internal programs that support retention, motivation, and performance. Lead quarterly business review (QBR) programming for sales and post-sales teams — overseeing agenda design, leadership prep, IC engagement, and stakeholder alignment to ensure consistency and accountability. Own and scale GTM recognition initiatives, including awards and incentive programs like President’s Club, to celebrate achievement and reinforce performance-driven culture. Design and facilitate learning & development programs for frontline managers and ICs, with a focus on leadership development, role-specific upskilling, and external certifications. Partner with GTM leadership, People, and Enablement teams to align engagement programs with company strategy and evolving business needs. Spearhead flagship GTM events such as Company Kickoff and President’s Club, managing end-to-end planning, logistics, programming, and post-event analysis. Implement scalable processes and feedback loops that ensure programmatic impact is measurable, repeatable, and continually refined.
Provide high-level strategic and administrative support to senior executives, including the CRO and CFO, enabling them to operate efficiently and focus on top priorities. Own end-to-end planning and logistics for company-critical events, including quarterly business reviews (QBRs), offsites, and the annual President’s Club incentive trip — overseeing budget, vendor coordination, communications, and post-event reporting. Act as a cross-functional liaison between leadership and teams across Sales, Product, and Marketing to ensure alignment, clarity, and execution on high-priority initiatives. Drive executive-level internal communications, including GTM all-hands decks, “Know Before You Go” guides, and strategic follow-ups to reinforce clarity and consistency across the org. Manage executive calendars, travel, and daily workflows with precision, balancing long-term planning with time-sensitive tactical needs. Proactively surface and distill feedback from direct reports and peers to facilitate developmental conversations and ensure timely, actionable input.
Executive Assistant to Chief Revenue Officer and Chief Financial Officer Workplace Management
Office Management, Shipping/Receiving Logistics, Project Management, and a sprinkling of other things
This was an interim position until The Ritz-Carlton, San Francisco closed due to Covid-19. Administrative: Assisted Event Managers with administrative tasks such as answering phones, building event folders, taking meeting notes, completing end of event paperwork and filing the folder away, scheduling walk-throughs and lobby ambassador times for executive team Communication Across Departments: Remained in daily communication with Banquets, Culinary, Pastry, Engineering and Sales teams to confirm changes in events, ensure quality of service in each event space and communicate any client requests.
Dedication to Client Service: Sold and planned all details of restaurant events including, but not limited to, menu selection, floral arrangements, PSAV , floor plans and execution logistics with Culinary and Service teams Organization and Implementation: Delegated and managed the organization of holidays and high volume weeks such as JP Morgan (a week long conference that keeps the outlets open all day) covering aspects such as reservations, décor, scheduling labor, menu adjustments and guest communications Advocate of Continuous Learning: Created training tools with clear objectives and held quarterly workshops for hostesses and in room dining agents on customer service, brand standards, problem solving and decorum in high stress scenarios. Also assisted in the onboarding process of incoming supervisors and managers
Logical Decision Making: After taking time to hear both views of restaurant owners and line staff, made changes to operational problems that were efficient as well as logical to both perspectives Team Player: Was trained in all positions of restaurant, allowing me to see where inefficiencies were happening in daily operations and stepping in when needed. Also covered administrative duties for restaurant owners when general manager left his position Administrative Duties: Handled scheduling, tracking daily revenue, liquor/wine orders and all requests from HR team
Took members through introduction interview, reviewing fitness goals, health history, and movement assessments Trained personal training clients through a safe, thoughtful workout program Taught HIIT and Boot Camp style classes safely and efficiently, with high energy
Assumed dual fitness instructor and membership management role, driving strategy to increase member numbers and delivering personal / group fitness training services. Tracked, reported on, and analyzed membership and program results to identify areas for improvement. Developed projections and action plans to optimize future business performance. Grew membership 15% YoY through developing clear membership strategy, devising member onboarding SOPs, and shaping engagement programs; designed 4 engagement initiatives, including weekly outdoor group class, membership appreciation week, Olympic lifting club, and wellness package. Displayed commitment to customer service excellence while guiding members through programs; conducted introductory interviews, reviewed fitness goals and health history, and performed movement assessments. Fostered relationships with 18 personal training clients, helping them reach their health goals with customized, safe workout programs. Exhibited strong communication skills and high energy while leading tailored fitness programs, including 6 high intensity interval training (HIIT) and bootcamp-style classes at 3 corporate sites with up to 35 participants. Re-trained front-desk staff on customer service and rapport-building with members to ensure satisfaction; partnered with fitness manager to re-train personal trainers on interacting with new members to increase sales. Led membership appreciation and special campus events, along with attending health fairs to advertise services.