Annandale, Virginia, United States
Expert people and business management coach/consultant with decades of documented success in servant leadership, managing multi-million dollar projects, mentoring supporting managers, and launching high-value, market-defining products. Highly effective in understanding the customer, and explaining complex concepts and research in easy-to-understand language. History of improving operations efficiency, process optimization, culture evolution, customer engagement, and software lifecycle management. Most recently, Chuck has been a Senior Business SME, Management Consultant, and PMO Lead of Project Managers to manage project timelines, mitigate risk, and improve operations; also a trusted advisor to the client supporting strategic discussions and outlining tactics for optimum execution. Having managed staffs as large as 55 people, he takes a steady-handed, positive approach to people-leadership, culture enhancement and mentorship. Philosophically, a positive team member who regards ambiguity as opportunity; and embodies integrity and transparency. Some specific highlights include: - Recruited a staff of 35+ broadcast and producing professionals, and launched a $650 million project that grew subscriptions almost 40% YoY. - As a PMO, shifted from Waterfall to Agile resulting in 30% improvement in on-time product delivery. - As a Product Manager, co-designed an operational workflow that netted savings of $250k in year one and targeted another $200k savings in year two. - As Project Manager, repaired two Fed Contract relationships. Improved CPARS from unsatisfactory to Very Good/Exceptional. Other soft-skills: - Interacting with stakeholders and customers (both internal and external) to build trust - The ability to listen -- In order to understand customer goals and needs - Copywriting experience with a keen sense of grammar and the ability to articulate complex concepts
Tidewater Advisors offers consulting services for encouragement-based leadership in mentoring staff and junior managers to achieve team excellence. Using decades of experience training what most companies do not offer: positive management of personnel to establish an edifying culture and highly-effective, transparent interaction with customers to form a partnership based on trust and delivery. Additionally, Tidewater Advisors consults individuals and groups on how to reinvent themselves by identifying areas of experience, aptitude, and refining his/her capability narrative to spotlight cross-industry commonalities. We meld program/project management focus with emphasis on contract adherence, operations efficiency, and culture management to refresh customer engagement, transparency, and trust. Tidewater Advisors is founded on decades of multiple-industry success launching major media projects as well as presentation of complex concepts and research/market analyses in layman's language. Personal experience renovating heritage corporate culture and re-building staff morale through positive motivation. Documented success managing large, diverse staffs and "hard to manage" talent. Email us now to see how we can help refresh your team's focus and customer relationships! [email protected]
Demonstrated experience in relationship-building with Federal customers to achieve and establish solid, transparent partnerships to protect (and in some cases save) an existing contract. History of improving CPARS. Servant-leader Project Management for modernization of legacy DB systems and personalizing ServiceNOW applications for Federal Customer base. Managing resource cost, scope and schedule for optimal O&M as well as adherence to contract-deliverables and timely addressing of vulnerabilities. Supporting Federal Government product owner(s) with their prioritization of O&M and evolution to cloud-based database operations and task management for subsequent reporting to their Federal leadership.
Support SDLC integration / Product Development and manage vendor partners as PMO for Federal Clients such as TSA and USDA. Servant leader for agile architects & developers, and POC for communication and Federal contract compliance. An expert people and business management consultant, with over 40 years of documented success, able to manage large software delivery projects, diverse staffs and effectively mentoring groups with time-bound missions and positive reinforcement. Adept at consolidating tactics into a single strategic go-to-market plan and articulating the mission to all partners and the customer. Decades of experience with time-sensitive troubleshooting and clear, concise responses without knee-jerk reactions. As a team member on the TSA project, key responsibilities included: sprint planning, execution, sprint reviews and retrospectives. POC across the Data Warehouse team of developers, tracking the on-time development of deliverables. In addition, led project-wide weekly status and technical updates, cross-vendor communications for transparency, contract compliance meetings and creation of presentations/visuals for various levels of TSA leadership including Human Capital, DCIO briefings, and TSA Program-level communications.
PMO Lead for operations, workflow and process improvement. Mentored junior managers, drastically improved communication via cross-functional information sharing. Accelerated development-to-deployment in Agile environment with ~30% improvement in velocity attributable to improved process, visibility and positive reinforcement / motivation. Product management lead for entire digital video product integration & stakeholder relationships: tech, development, business intelligence, branded content, sales, and market engagement. Defined end user habits and market forces; identified product requirements, and drafted value proposition and positioning. • Provided Video Product support to USA Today Network stakeholders (USA Today and 109 Affiliates). • Instituted: Use of relational database as “single source of truth” for tracking all initiatives across the entire digital development organization. • Project lead for Digital Video Development & Partnership Integration (Google AMP, Google Newsstand and AppleNews) and Testing (integration tests, A|B Tests). • Balance LOE for feature development, ROI in generating revenue and increasing viewer engagement. o Guided replacement of vendor video player with locally built player – increased ad fill rate from 60% to 80% • POC for Business Development to evaluate/negotiate agreements with vendors & strategic partners. • Identify/track KPIs for work streams with internal cross-functional teams and external vendors. • Manage risks when development or implementation schedule, performance or cost are affected • Coordinate critical developmental path changes across relevant projects and stakeholders. • Co-designed change to modular workflow and remove dependency on one key vendor o Result was cost reduction of ~$250k in first year o Anticipate reduction of cost by another ~$200k in year two (July 2019) using internal CMS and rendition storage.
Subject Matter Expert for innovation and emerging-technology media services for streaming and digital media distribution. POC for stakeholder relationships, market data analysis, customer engagement and product development for satellite and terrestrial networks. • Developed product requirements for Intelsat's streaming video services; Lead development timetable. • Defined business case for content aggregation/satellite delivery to origin servers at dispersed data centers. • Spearheaded initiative for content delivery to multi-tenant caches for live and video-on-demand models. • Drove product requirements for hybrid space-segment/ground-segment distribution network to include OTT, TVE, DRM, conditional access and policies for targeted middle-mile distribution to last-mile providers. • Guided satellite-delivered streaming distribution to stage three field tests of critical feature sets. • Co-Authored patent application for satellite video delivery to mobile networks and edge-cache storage https://patents.google.com/patent/WO2015153587A1/en • Evangelized media product and services as spokesperson at leading industry conferences and shows to provide thought-leadership and communicate Intelsat's value proposition to the media industry. • Represented Corporate Strategy, Media Strategy and Media Services in a cross-functional corporate team to prioritize Intelsat's company-wide efforts. Achieved company’s goal of collaboration across verticals. • Presented Intelsat Media Strategy/Services to customers including Discovery, FOX, Viacom, Disney and Turner. Customer engagement feedback led to more comprehensive requirements documentation. • Developed collaterals to resonate with prospective customers (Hulu, Sony, Google, Facebook, Amazon).