Clara Chua

HR Transformation & People Analytics Leader | HR Tech, Workforce Strategy, AI-Enabled Workflows

Singapore, Singapore

About

People analytics and HR technology leader with 18+ years of experience designing data-driven workforce systems and enabling organisational transformation. I specialise in translating business needs into scalable HR tech, analytics, and workflow solutions, increasingly leveraging AI and automation to improve how work gets done. I design workforce and data systems the way LEGO designs universes — modular, scalable, and cleverly engineered from the simplest building block to enterprise-level transformation. My work lives at the intersection of people analytics, workforce strategy, and digital enablement, turning organisational data into insights that leaders can actually use to make smarter, faster, and more human decisions. I love taking complex workforce puzzles — manpower forecasting, attrition risk, capability design, data governance — and assembling them into clean, intuitive architectures that drive retention, resilience, and future-of-work agility. Whether in analytics, HR tech upgrades, or broader digital transformation, I bring a builder’s mindset: curious, structured, and unafraid to reconfigure the system if it unlocks better flow. As organisations move toward AI-enabled, data-literate, skills-based work, I’m energised by roles where transformation is not just a roadmap but a continuous build — where systems evolve, people grow, and data doesn’t sit in dashboards but actually moves strategy forward.

Experience

  • Principal, People Analytics & Workforce Transformation at AIA Singapore
    Nov 2021 - Jul 2025 · 3 yrs 9 mos

  • People Analytics | People Partnering Lead at Circles.Life
    Apr 2019 - Oct 2021 · 2 yrs 7 mos

    Dual-hat role combining workforce analytics, manpower strategy, and regional people development across a high-growth, data-driven digital telco. People Analytics Leadership * Built recruitment, manpower, and performance analytics dashboards for real-time executive decision-making. * Automated performance management processes using Google Apps Script, reducing administrative load and improving governance controls. * Evaluated HRIS and analytics tools for implementation feasibility * Strengthened data governance across HRIS and integrated systems (APIs, ETL pipelines, external talent vendors). Regional People Partnering * Partnered with Singapore government agencies to launch tech talent development programmes (e.g., IMDA TeSA) focused on software engineering capability pipelines. * Guided workforce strategy in alignment with regulatory compliance and digital transformation agenda.

  • NTUC LearningHub (5 yrs)
    • Principal Consultant
      Nov 2016 - Aug 2018 · 1 yr 10 mos

      I advised organisations on how to build competency-aligned learning programmes, using data insights to improve programme structure, uptake, and learner experience. I partnered with senior stakeholders and technology providers to modernise multi-year training programmes and introduce scalable learning delivery models. This resulted in improved operational efficiency, stronger curriculum relevance, and better learning outcomes across client environments.

    • General Manager, Institute of Business Excellence
      Sep 2013 - Dec 2016 · 3 yrs 4 mos

      I led full commercial and operational ownership of the institute, including product development, strategic partnerships, and P&L performance. I oversaw the design and launch of leadership, design thinking, and industry-specific learning programmes informed by market analysis and commercial feasibility. The role strengthened my ability to convert organisational learning needs into scalable, revenue-generating solutions while sustaining client growth and profitability.

  • Ernst & Young (3 yrs 10 mos)
    • ASEAN Advisory Leader, Learning & Development
      Oct 2011 - Jul 2013 · 1 yr 10 mos

      I led the learning strategy for 1,200 Advisory professionals across eight ASEAN markets, ensuring alignment between capability priorities, delivery standards, and budget governance. Partnering with service line and country leaders, I harmonised learning execution and strengthened advisory-focused capability development. This role sharpened my experience in learning architecture, and regional stakeholder alignment.

    • Manager, Performance Improvement
      Oct 2009 - Mar 2012 · 2 yrs 6 mos

      I delivered advisory programmes in talent management, competency frameworks, and organisational governance for government and corporate clients, overseeing more than S$1.5M in engagements. My work focused on diagnosing workforce systems and designing interventions that improved capability pathways, role clarity, and development effectiveness. This experience built a strong foundation in evidence-based talent transformation and organisational effectiveness.

  • Senior Consultant at Acies Partners
    Mar 2009 - Sep 2009 · 7 mos