United Kingdom
I have spent nearly 20 years building Customer Success organisations at the #1 and #2 fastest companies to reach $1bn in revenue, Slack and Salesforce. I now lead the post Sales organisation at Zensai, the AI Powered Human Success Platform
Delighted to be leading the post Sales organisation at Zensai, the leading Human Success Platform. Our mission is to unlock human potential worldwide revolutionizing employee development, engagement, and performance management.
After 4 years as Head EMEA Customer Success EMEA, I now have the pleasure of leading this magnificent team of Customer Success professionals globally.
After nearly 15 years at Salesforce I am fortunate to have the opportunity to build and lead the EMEA Customer Success team at Slack building on my extensive experience in the Cloud Computing/Software-As-Service (SaaS) space
I lead a team of Client Success Partners covering UK, Ireland and Emerging Markets across our Enterprise business. We are responsible for ensuring our Customers have the right mix of skills and experience from salesforce services to achieve maximum business value. Engaging at the C-Level to develop services and advisory propositions we are the commercial business unit for our Customer Success organisation . Services we offer range from support, project implementation, CTO/Enterprise architect level advisory services and Innovation and Transformational propositions to achieve fast ROI.
I lead a team of Client Success Partners covering UK, Ireland and Emerging Markets across our Enterprise business. We are responsible for ensuring our Customers have the right mix of skills and experience from salesforce services to achieve maximum business value. Engaging at the C-Level to develop services and advisory propositions we are the commercial business unit for our Customer Success organisation . Services we offer range from support, project implementation, CTO/Enterprise architect level advisory services and Innovation and Transformational propositions to achieve fast ROI.
Responsible for Customer Success for our largest customer in UK & Ireland. I lead a team of Customer Success Managers and Program Architects who work with our customers to ensure they achieve their desired business value from their investment in Salesforce products
Responsible for House of Fraser Business Intelligence Systems and CRM(Recognition) implementation.