Burnaby, British Columbia, Canada
Pause for a moment. Take some time to observe all the things going on in your life right now. Think about how you manage to keep track of everything: What was that awesome thing you just ate, and would you consider it worth the price? What was it that you liked about that movie you last watched or that video game you last played? Do you have any messages on your apps that you haven't responded to yet? Do you need to restock your fridge with eggs and butter? How will you shave 10 minutes off your commute home today? All of these questions can be answered with data! And we happen to be living in an age that is *rich* with data. Our world is becoming more instrumented and monitored. To me this is great news, because I find great satisfaction in taking these data points and turning them into information that can be used to better understand situations and make decisions. I enjoy searching for and working with analytical building blocks in hopes of creating a sophisticated and valuable piece of intelligence. At the end of the day, my goal is to help others solve problems and empower them to make confident decisions.
- Lead data analysis and insights generation for PowerPoint and AI-powered Copilot features, supporting product strategy and roadmap decisions - Design and monitor key product health metrics (e.g., engagement, success rates, performance indicators) to evaluate feature effectiveness and user experience - Partner closely with engineering, product, and design teams to translate business questions into data-driven insights and measurable outcomes - Build and optimize scalable analytics pipelines and dashboards using cloud-based data platforms to enable efficient, self-serve reporting - Analyze experimentation results (A/B testing) to inform feature rollouts, validate hypotheses, and improve product adoption and retention - Investigate telemetry data to identify trends, uncover anomalies, and recommend actionable improvements to product quality and reliability - Play a key role in shaping insights for AI-driven productivity features, helping ensure they deliver meaningful value to users at scale Impact: - Improved visibility into user engagement and product performance, enabling faster and more confident decision-making - Helped guide the evolution of AI-assisted content creation features in PowerPoint - Enabled cross-functional teams to prioritize high-impact improvements through clear, actionable insights
Specialized in a portfolio of Photo, Video, Media, and Creative experiences across the Windows and M365 ecosystems. Owner of KPIs. Leverage vast datasets to uncover insights with the goal of improving product and service performance and engagement. Conduct product experiments. Incorporate AI tools to optimize the entire data analysis workflow. Develop and maintain a suite of dashboards. Lead corporate culture and morale events.
Build reporting resources to bring meaning and intelligence to large datasets. Consolidating and transforming disparate datasources into usable pipelines for automated extraction. Measuring product and system health through monitoring and KPIs. Present insights to development teams and stakeholders to help drive action. Pioneering the use of game telemetry data in the QV organization. Supporting initiatives that help grow the QV Data Analytics Team.
Deliver actionable insights to development, marketing, and strategic initiatives teams. Develop Tableau dashboards for automated reporting and business health monitoring. Query large sets of data from 16M+ users. Present insights to key stakeholders, highlighting key performance metrics to measure business opportunities and successes. Automate the retrieval, cleansing, and storage of data.
In-house analytics dashboard/tool development. Monitor live game data to determine game performance, reveal cheaters/hackers, extrapolate trends in player behaviour, report monetization metrics, and calculate ROI on Facebook, Instagram, and Twitter Ads. ETL. Database management and warehousing. Managed business development relationships between third party advertisers and vendors, as well as maintaining connections between our dashboard and their reporting APIs. PHP, Javascript, HTML, CSS, and SQL.
My exclusive product portfolio: SMART Board interactive whiteboard 600 and 800 series, SMART LightRaise interactive projectors, SMART Exchange. Analyze product field performance data to extrapolate trends, and then use findings to provide technical feedback to design teams. Track field issues and suggest corrective action to Quality Assurance teams. Perform fault replication on returned defective material, and provide engineering teams with a demonstration of the issue. Developing strategies based off field data in hopes to minimize the quantity and duration of inbound technical support inquires. Perform root-cause analysis on defective hardware and software while managing customer relationships. Represent the customer experience in product design and management meetings. Communicate comprehensive information about new or updated products and services to the customer support teams by means of technical service bulletins or presentations. Audit beta and release versions of products from the lens of customer experience. Generate reports of tracked issues using various databases and spreadsheets to assess quality trends. Provide troubleshooting training and knowledge base articles to the technical support team using ISO 9001:2000-approved formatting. Provided top-tier technical support for internal and external customers.