San Diego County, California, United States
I am an INNOVATIVE TECHNOLOGY EXECUTIVE who is also a "doer." My expertise in system administration, database administration, and software development means I like to roll up my sleeves and work with my team. I make technology projects successful by creating opportunities for constructive collaboration, by getting people positively engaged in planning, execution, and decision making, and communicating a shared vision that everyone involved in will get behind. STRENGTHS: • Working with end-users, thought leaders, engineers, developers, and leadership, helping them to understand the goals, costs, and value of a project and their part in its execution and success. • My technical education, experience, and constant obsession with technology means I can speak knowledgeably with developers and operations staff. KEY ACCOMPLISHMENTS: ✓ Consolidated three universities' IT departments into one, improving processes and customer satisfaction and reducing expenses by 35%. ✓ Merged seven university ERP systems into three PeopleSoft applications, unifying business processes and reducing licensing and hosting costs by 39%. ✓ Implemented enterprise-wide Single Sign-On (SSO) with multi-factor authentication, improving customer experience, and improving security. ✓ Executed a complete CRM contact center, including campaign automation, VOIP, SMS text messaging, and chatbot. ✓ Created an information security and privacy plan, ensuring regulatory compliance and protecting business, employee, and student information. GOALS: ★ Improve organizational performance by implementing effective enterprise technology solutions. ★ Reduce operational costs by improving business processes through innovative software and services. ★ Deliver outstanding customer satisfaction by incorporating employee feedback into a performance improvement strategy. ★ Manage cybersecurity risk by ensuring compliance through comprehensive information security programs. CORE COMPETENCIES: Technology Leadership | Strategic Planning | Mergers & Acquisitions | Business Process Improvement | Innovation | Risk Management | Operations | Communications | Project Management | Budgeting | Change Management | Functional & Technical Design | Enterprise Software Implementation | Information Security | Data Analytics | PeopleSoft HCM, Financials, Campus Solutions | Workday | Oracle Student Financial Planning, CRM on Demand, ServiceCloud, Eloqua | Five9 | Quiq | AdmitHub | OnBase | Okta | Office 365 | SharePoint | Tableau | Blackboard Learn | D2L Brightspace | Sumo Logic | Elasticsearch | Splunk
Responsible for planning, training, infrastructure, policy, and the implementation of action plans that advance information technology within the National University System. Deliver technology strategy, including systems procurement and software development, data center operations, networking and telecommunications, user support services, and information security. • Consolidated three university's IT departments into one, improving processes and customer satisfaction, and reducing expenses by 35%. • Merged seven university ERP systems into three PeopleSoft applications, unifying business processes and reducing licensing and hosting costs by 39%. • Created and implemented a global information security and privacy plan, ensuring regulatory compliance and protecting business, employee, and student information. • Implemented enterprise-wide Single Sign-On (SSO) with multi-factor authentication, improving customer experience and improving security. • Executed a complete prospect to enrollment CRM solution, including email campaign automation, VOIP inbound/outbound contact center, SMS text messaging, and chatbot. • Developed a secure virtual training environment for safely executing cybersecurity operations and deploying team competitions.
Managed technology team for a construction and process engineering organization with international projects. Developed custom software and implemented commercial solutions for project accounting, product development, and back office operations. • Implemented ERP system for branches in Brussels, Hong Kong, Shanghai, Mumbai, and Johannesburg, simplifying business processes and employing multi-currency revenue recognition, reducing costs by streamlining operations. • Developed custom laboratory management software to control laboratory equipment and automate experiments, streamlining research and development efforts and improving time to market for new products by 30%. • Created software systems and training materials to support ISO 9000 certification effort.
Took charge of applications team after company reorganization eliminated contract programmers. Supported existing heavily customized commercial software and developed new CAD and web applications. • Supported ERP systems by developing hundreds of Visual Basic and LAMP applications, extending a commercial financial system to support construction project accounting. • Developed a custom LAMP invoice payment solution utilizing OCR software with full-text search and retrieval, streamlining accounts payable processes by eliminating paper invoices. • Developed an artificial intelligence expert system to build 3D CAD models, capturing critical company intellectual property and reducing design and engineering time by 60%.