New York, New York, United States
The Wellspring Philanthropic Fund was created in 2001 as a network of grant-making organizations. • Responsible for providing comprehensive technological support by managing hardware, software, network infrastructure, and videoconferencing systems for the New York office. • Managing hardware, software, network infrastructure, and videoconferencing systems company-wide. Also, responsible for the deployment of Microsoft Teams, KnowBe4 security software, DocuSign, and CrowdStrike security tool. • Develop training programs for all staff related to new technologies and systems toward improving security efficiency. Collaborate on streamlining operational processes to accomplish risk mitigation strategies and objectives. • Member of the Cyber and Physical Security Response Team to respond in a reasonable time to emergency and/or high priority incidents. Implementation of IT security policies and awareness training program.
Method Group is a leading IT services provider and supports small businesses by implementing customized, best-in-class IT solutions. • Administration of infrastructure, including domain controllers, malware protection software, firewalls and other processes. Review and/or investigate firewall logs on daily basis. • Onboard setup of staff including laptop and desktop imaging, Active Directory configuration, file server folder setup, and information session with user on IT policies. • Collaborate with contractors, vendors, and administrative staff to resolve complex system, application, and networking issues. • Hired by Wellspring to be a full-time employee having been recognized for exceptional performance.
Citi's serves as a trusted partner to clients by providing financial services enabling growth and economic progress. • Manage system operations while providing local and remote desktop support to Citi clients to troubleshoot issues involving nonfunctional machines while providing customer service. • Deployed 57 machines built specifically for each type of client with applications pre-loaded to account. Performed asset recovery for more than 30 desktops including wiping of hardware and arranging for proper disposal. • Troubleshoot existing machines and configuration of hardware, peripherals, services, and settings in accordance with operational requirements.