Fort Myers, Florida, United States
Retail and operations leader with over 9 years of experience in retail, inventory management, and team leadership. Proven success in managing high-volume, multi-channel stores — including in-store sales, fulfillment, and same-day delivery. Adept at leading teams of 25+ employees while maintaining high service levels, operational consistency, and regulatory compliance. Highly experienced in leveraging data analytics and business trends to drive performance, optimize labor, and enhance the customer experience. Technologically fluent, with a strong command of retail systems, inventory software, and computer platforms to ensure accuracy, efficiency, and adaptability across all functions.
Promoted to lead all operations at the Fort Myers dispensary, overseeing retail, compliance, staffing, inventory, and fulfillment Drove the location to historic highs in KPIs including revenue, order accuracy, and patient satisfaction Revitalized team morale by building a culture centered on accountability, positivity, and consistent development Utilized data-driven strategies to optimize labor, streamline fulfillment, and enhance customer experience
Managed daily operations, led team development, and ensured KPI achievement at two high-volume locations Spearheaded performance improvements and cultural reset in the Fort Myers location Responsible for scheduling, training, reporting, and ensuring compliance with state and company standards Supported fulfillment, sales, and back-of-house efficiency through hands-on leadership and coaching
Played a key role in transforming team culture and driving operational efficiency Took initiative in peer leadership and mentoring while excelling in sales, order fulfillment, and patient service Maintained HIPAA compliance, managed inventory processes, and supported same-day delivery logistics Recognized for consistent contribution to team development and performance improvement
Since high school, I’ve pursued freelance creative work as a long-standing passion, delivering photography, videography, and graphic design services for a variety of personal and client-based projects. I specialize in visual storytelling—from capturing compelling images and editing cinematic video to designing polished branding assets and digital content. I bring a balance of creative skill and technical expertise, working confidently across both Adobe Creative Cloud and Microsoft 365 to manage projects end-to-end, collaborate with clients, and deliver high-quality results. Core Skills & Tools: • Photography (portrait, product, lifestyle, and event) • Video production, editing, and motion graphics • Graphic design (logos, social media, brand kits) • Adobe Photoshop, Lightroom, Premiere Pro, After Effects • Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive) • Client communication, content delivery, and workflow management
Following a COVID-19-related furlough from Best Buy, I took the opportunity to focus on personal growth and professional development. During this time, I returned to school full-time and successfully completed my Associate of Arts degree at Florida SouthWestern State College. This period allowed me to invest in my education, sharpen my skills, and prepare for the next step in my career.
Promoted to a frontline sales role specializing in AT&T mobile services, bringing operational excellence and product knowledge to a fast-paced retail environment Drove a dramatic turnaround in AT&T performance at the store level, lifting the location from the bottom 5% in national rankings to #36 out of 1,200+ stores Provided expert consultation on mobile plans, upgrades, and accessories, consistently exceeding sales and customer satisfaction targets Built lasting customer relationships and improved conversion rates through personalized service and in-depth product education
Led key inventory control responsibilities, including storewide KPI tracking, shrink reduction initiatives, and documentation accuracy Managed all inventory paperwork and record-keeping to ensure compliance, audit readiness, and alignment with corporate standards Oversaw product movement and organization in the warehouse, ensuring seamless flow from receiving to sales floor Partnered with sales and merchandising teams to support promotional launches and maintain planogram accuracy Identified and implemented process improvements in inventory handling and warehouse layout, boosting efficiency and accuracy
Directed on-site execution of landscaping projects for residential and commercial clients, leading teams of 10+ employees Managed daily workflow, equipment, materials, and safety compliance to ensure timely, high-quality project completion Trained and mentored team members to improve productivity, reduce errors, and maintain performance standards Communicated with clients and internal stakeholders to align project goals and resolve issues proactively