Angeles, Central Luzon, Philippines
Here's an uncomfortable truth: most teams using ClickUp are barely scratching the surface. Your team sets up a few lists, watched a tutorial, and called it done. Six months later, half your team's back in spreadsheets and nobody trusts the data. That's where I come in. I'm Tim, a Technical Account Manager at ClickUp. I take the way your team actually works and build a Workspace around it. Not a template. A system designed for YOUR workflows, YOUR goals, and YOUR people. Now here's the exciting part: ClickUp has Super Agents. AI-powered teammates that live inside your Workspace and do work FOR you. Tasks get assigned automatically. Meeting notes become action items. Status updates write themselves. All without anyone lifting a finger. That's not hype. That's what I build for teams every day. Most people hear "AI" and think it's complicated. I make it simple. I find where AI fits in your workflow, build the agents, and train your team to use them like second nature. If your workspace is collecting dust or you're curious what AI can actually do for your productivity, let's talk. You'll wonder why you didn't start sooner. 📩 Connect with me. Let's build something that works.
🚀 Senior Digital Adoption Specialist | ClickUp Ambassador | Change Catalyst 🌟 Transforming chaos into streamlined workflows, one click at a time! As a Senior Digital Adoption Specialist, I empower teams to embrace technology with open arms and curious minds. My mission? To turn digital hurdles into stepping stones for success. 🔧 Skills: Tech Whisperer, Process Optimizer, User Advocate 🎨 Passion: Crafting seamless digital journeys that make work feel like play.
I work from home for this awesome company while helping others achieve their success. It's not just a job, it's a career. My employment with Broadvoice is through Go2.
Assist UCaaS customers with their technical issues. Mostly VoIP and network related issues. I support customers through both voice and non-voice channels. My department mainly focus on SMB, Enterprise, and Government accounts. I also took escalations from management and Tier 1 Technicians. I test bugs and make sure any releases by the developers are tested prior to release. Our ticket resolution SLA is at 24 hours which I achieve every month with relative ease.
Mobile Technical Specialist - Complaints Management Our team mostly worked on escalated tickets from Tier 1 Customer Support Specialists regarding GSM/LTE concerns. I handled all types of services from mobile phones, to tablets, POS machines, ATM machines, vehicle GPS devices, etc. We handled Enterprise and Government accounts so our SLA for resolution is at 2 hours. Our team meets this target every month for 80% of our tickets. Apart from this, we also report bugs and test new releases to our applications to make sure it works properly.
I supported credit cards, loans, and savings residential customers by providing information regarding their accounts e.g. remaining balance, previous transactions, available offers, etc. I excelled in guiding customers through the Citi Mobile App.