Charles Town, West Virginia, United States
Accomplished automotive executive with 15+ years of progressive experience as a General Sales Manager, leading large sales teams, optimizing inventory, and driving sales performance in new and pre-owned vehicle departments. Expert in CRM systems, F&I operations, employee training, and customer satisfaction initiatives. Holds a valid driver’s license and recognized for operational excellence and team leadership in high-volume dealerships.
• Directed new and used vehicle sales operations, overseeing inventory management and sales performance results. • Supervised, trained, and motivated a high-performing sales team to achieve customer satisfaction and retention goals. • Collaborated with ownership and department heads to develop and execute strategic sales plans and pricing strategies. • Ensured adherence to company policies and reinforced accountability and integrity across the sales department. • Recognized with the President’s Award for outstanding sales performance and customer service.
• Led multiple dealership departments, gaining comprehensive experience in sales operations and employee supervision. • Managed finance and insurance (F&I) processes, ensuring compliance and maximizing profitability for the sales department. • Oversaw service and parts operations, improving workflow and enhancing customer satisfaction. • Played a key role in team development, training, and performance improvement initiatives.
General Sales Manager, Sales Manager, Desk Manager, Finance Director, Finance Manager and Salesperson