Malaysia
BSc (Hons) in IT (Cloud Engineering) student at Asia Pacific University (APU) actively building a strong foundation in IT and developing specialized skills in cloud infrastructure. Through ongoing academic projects, I am learning to architect scalable, secure, and future-ready cloud solutions. I am passionate about expanding my knowledge in cloud computing, system automation, and resilient infrastructure. As an aspiring Cloud Engineer, I am continuously growing my technical toolkit and eager to apply my evolving skills to real-world digital transformation initiatives.
* Developed an automated Helpdesk Ticketing System using Microsoft Power Platform (Power Automate, SharePoint, Outlook integration) to streamline IT support request management and reduce manual processes. * Designed and implemented workflow automation for ticket creation, assignment, escalation, notifications, and SLA monitoring. * Built interactive Power BI dashboards connected to SharePoint data sources, providing real-time visibility into IT support performance, ticket trends, workload distribution, and SLA compliance. * Performed data transformation and analytics using Power Query and DAX measures to generate actionable business insights. * Created AI-powered training and onboarding videos using HeyGen to improve user adoption and reduce repetitive training efforts. * Assisted with IT infrastructure support, including hardware setup, device configuration, troubleshooting, system relocation, and network connectivity verification. * Conducted system testing, validation, bug identification, and workflow optimization to ensure reliability and performance. * Produced comprehensive technical documentation, user manuals, setup guides, and change logs to support system maintenance and knowledge transfer. * Collaborated with IT specialists and stakeholders to gather requirements, improve operational workflows, and deliver technology-driven solutions.