Hampshire, Illinois, United States
Director of Operations with deep expertise in water, fire, and mold restoration, combining field leadership, operational strategy, technology implementation, and performance management to drive profitable growth. Certified WRT, ASD, FRST, ICRA I, EPA RRP. My background spans the full restoration lifecycle, from emergency response and job scoping to estimating, production oversight, documentation, customer communication, and final closeout. I focus on building operational structure that improves execution, strengthens accountability, protects margin, and creates a better experience for customers, carriers, and internal teams. I lead with a strong emphasis on training, process improvement, software optimization, reporting, and data analytics. I am passionate about developing systems that help teams perform at a higher level, including estimator and project manager training, KPI and scorecard development, workflow design, job costing visibility, and performance tracking across departments. My experience includes overseeing day-to-day operations, improving production workflows, supporting P&L performance, increasing gross margin through stronger cost control, reducing inefficiencies, and using data to support better business decisions. I also enjoy the R&D side of operations, evaluating and improving restoration software, field workflows, dashboards, automations, and integrations that make teams faster, more accurate, and more consistent. I bring a hands-on leadership style grounded in real restoration experience, while also thinking at a higher operational level around scalability, accountability, reporting structure, employee development, and long-term company growth.
Restoration Industry Professional with 6+ Years of Experience Specialized in water, fire, and mold restoration, with a proven track record of effective communication with clients, homeowners, insurance companies, and consultants. Skilled in delivering detailed and accurate estimates, fostering collaboration with team members, and ensuring a safe, productive, and positive work environment. Dedicated to exceeding client expectations and maintaining the highest standards in restoration services.
Inspections, Monitor checks, Scoping of work, Sketch, Customer engagement, Communicating with Insurance companies and adjusters. Estimating water, fire and mold losses. Oversee job site progress.