West Palm Beach, Florida, United States
Experienced Head Waiter with a demonstrated history of working in the restaurants industry. Skilled in Laboratory Equipment, Nursing Education, Retail, Retail Category Management, and Laboratory Techniques. Strong operations professional with a Associate of Science (AS) focused in Registered Nursing/Registered Nurse from Palm Beach State College.
Responsible for supervising a 25 server team, creating schedules for proprietor and senior managers, special customer requests or complaints and ensure the guest is content with their experience. Created invoices for liquor and equipment and keeping track of numbers daily. P&L knowledge, consistently low AVT, above region average in TCI monthly.
Handled luxury clientele on a daily basis and developed personal and professional relationships with these clients. Delivered a 3.6% increase in the Handbags & Accessories departments.
Provided month-to-date increases consistently which resulted in a 4.8% increase year-to-date. Delivered an increase of $16,800 in the men’s department year-to-date. Assisted the Men’s department manager in training and developing a team of eight sales professionals to provide clients with a luxury experience. Specifically trained sales professionals to collaborate with one another to ensure the client receives a full experience in a commission based environment.