Christopher Protano

Customer Success Manager at Amazon

Seattle, Washington, United States

About

BSBA graduate from Johnson & Wales University majoring in Entrepreneurship. Previously Wayfair and MegaFood as well as former President at the Johnson & Wales University Esports Club. Qualified in Marketing, Data Analysis, Business Analytics, CRM, Product Development, Project Management, and more.

Experience

  • Customer Success Manager at Amazon
    May 2025 - Present · 1 yr 3 mos

  • Wayfair (2 yrs)
    • Merchant
      Feb 2024 - May 2025 · 1 yr 4 mos

    • E-Commerce Associate
      Jun 2023 - Feb 2024 · 9 mos

  • E-Commerce Associate Intern at Wayfair
    Jun 2022 - Aug 2022 · 3 mos

    Led a cross-functional project team during Wayfair’s Intern Innovation Sprint to design a sustainable solution for product recycling, resulting in a 50% overall reduction in mattress inventory waste.

  • Retail Sales Associate at Lowe's Companies, Inc.
    May 2021 - Aug 2021 · 4 mos

    Achieved sales and customer service goals by consolidating products, updating and down stocking inventory, watering and preserving plants, and assisting customers with product needs and concerns. Responsible for unloading large deliveries of inventory which included plants, yard supplies, landscaping materials and more. Constantly followed and reinforced knowledge of safety and quality standards set by the store.

  • Marketing/Product Innovation Intern at MegaFood
    Jul 2020 - Aug 2020 · 2 mos

    Conducted several presentations to senior management outlining industry analytics such as consumer profiles, market trends, new brands, and product launches. Analyzed 20+ vitamin & supplement competitors through extensive investigation of pricing, product positioning, marketing solutions, and technical offerings. Collaborated on the research and analysis of competitor digital marketing and e-commerce functionality (features, benefits, pricing, positioning, sales channels).