Denver Metropolitan Area
I am an experienced, well-rounded business professional with a broad understanding of business operations and administration in various service settings and roles. These include: customer service, HR benefits, accounting, office administration, sales & marketing, inventory reporting, website design & optimization, Photoshop & Illustrator, and writing & communications. I have a learned, deep appreciation for exceptional customer service which I developed in the higher education, restaurant, retail, soil and rock testing, and wireless (cellphone) industries. My coworkers respect me for my high work standards, problem solving ability, motivational and interpersonal skills, ability to handle escalated issues, and strong ethics.
Primary Job Functions: Manage cafe personnel, coaching and training, scheduling, hiring/firing, supply chain management, inventory, and invoicing. Secondary Job Functions: Food preparation and service, quality assurance, and customer service. Special Considerations: Increased workflow by maximizing the utilization of storage space and pairing down the menu. Reduced the number of suppliers to make ordering more straightforward. Increased sales by motivating the team to be more productive with food output during their shits.
Primary Job Functions: Payroll, human resources, new hire intake and training, accounts receivable and payable processing in Quickbooks, invoicing, supply ordering, general accounting including end of month closing, report building, all mailroom work, filing, data entry and check. Secondary Job Functions: Rock, soil, and geosynthetic sample preparation and testing including atterberg limits, mechanical analysis with hydrometer, proctors, and many more. Special Considerations: Updated the company website with a focus on SEO improving the website's Google rankings for many keyword searches. Created a marketing campaign that included emailers, flyers, and postcards.
Primary Job Functions: Answered phone calls, remotely, as part of a call center responsible for assisting students of an online university. Maintained call records in Salesforce and answered questions regarding financial aid, enrollment, orientation, records processing, technical support, and all other escalated student issues. Secondary Job Functions: Reported on and helped to resolve systemic issues.