Clinton, Missouri, United States
Field Engineer with over thirteen years experience, supporting end users Desk side. Providing solutions,options & answers for various enterprise environments. Helping end users become more proficient with computers,applications.
6360 Sprint Pkwy Olathe kansas KS. support 200,000 + end users Take calls in seven Que's take call's document trouble shoot complex user issues. create ticket in service now documenting Issue. resolve issue or route to proper team provide information as requested. IE direct to proper Knowledge base article or form in CO. repository. Ticket Management: Track personal opened ticket to resolution complete assigned tickets in SLA, Picks up unassigned group tickets and resolves. Multi Factor Authenticator's supported: Vip Access, Okta Verify, Zscaler, Microsoft Authenticator. Participates in team discussions daily via E-mail, slack chat, meeting, WebEx, Operating systems: Windows 10, 11 Ios Mac 14 sonoma, Co POSrp Custom Retail Tablet soft ware & POS software.
Tier 1 Help desk support, support 2,000 thousand+ internal company employee's daily pc issues. provide timely resolutions or route tickets to appropriate team for resolution. ticket management using Service Now. Meeting All company metrics
Hardware technician
Load Enterprise's custom windows image, with Applications, win office suite 365, VPN Symantec . Load end user profile, email etc. ( Outlook) Activate the the office suite. Activate disk encryption, Record asset number create user association for asset tracking. complete quality control checklist, re box laptop for shipment to user for work from home project.