Christopher Heck

Senior Director Ground Experience Africa

Frankfurt, Hesse, Germany

About

Senior business leader with a passion for technology and a track record in implementing complex projects and processes. My professional strength is especially around changing and shaping commercial processes with a high customer relevance at the direct interface between business and IT. I am passionate about identifying business opportunities and bring them to life. Driving change in ambiguous environments across different business functions and geographies to achieve a common goal motivates me most. Pragmatism, a transparent way of working and the ability to convince others helps me build bridges to achieve extraordinary results.

Experience

  • Lufthansa (35 yrs 1 mo)
    • Senior Director Ground Experience Africa
      May 2025 - Present · 1 yr 2 mos

    • Senior Director Ground Operations - Passenger & Baggage Processes Hub Airlines
      Aug 2021 - Apr 2025 · 3 yrs 9 mos

    • Senior Director Revenue Integrity
      Sep 2016 - Jul 2021 · 4 yrs 11 mos