Albany, New York Metropolitan Area
List of Experiences: Managed ticket sales for a 16,000 seat arena. Managed over 300 customer accounts and provided top level customer service. 5+ years of experience in the professional sports industry. 5+ years of experience in accounting/finance (financial analysis/forecasting, Accounts receivable/payable, account reconciliation) Provided assistance as a financial manager trainee for a start-up company. Used data analytics to project sales and provide growth in an ever changing sports industry. Created financial spreadsheets and detailed sales reports to report the annual budget.
Financial Analyst overseeing the finances of one of the largest credit unions in New York State. Member of the Pricing Committee to help assist decision makers on future loan and deposit products on a monthly basis. Update asset liability committee reports to the CFO, CEO, and the board of directors.
Develop and manage the structure of all financial related fields in the Ticketmaster Archtics database to ensure consistency and accuracy of financial reporting. Build, maintain, and run financial reports and analysis for all internal ticket operations and accounting needs, such as monthly Archtics reconciliation, cash reporting, tax projections, commission validation, sponsor and premium ticket spend, move money analysis, and NHL League reports.
• Manage customer accounts for a 16,000-seat arena using ARCHTICS database. • Trains subordinate staff in customer service, ticketing system (e.g. data entry, ticket printing), balancing ticket sales, and various clerical duties. • Use MS Excel to create sales reports (formulas/pivot tables). • Create weekly pacing spreadsheets to record ticket, merchandise, and concession sales. • Reconcile all accounts and communicate with finance department to ensure accuracy. • Use cost-benefit analysis to determine ticket prices for each season. • Present all financial reporting to the Chief Revenue Officer.
Worked as a member of the promotions team to help market and promote the Albany Devils organization. Handed out flyers and helped the game operations team over the course of the 2012-2013 season.
Actively worked as a business manager while dealing with personal accounts of customers, promotional services (Facebook, Email Marketing), and helped assist in business operations for the summer camps and clinics. Provided assistance and training in finance/accounting (data analysis, Quick Books Accounting Software).