Westbury, New York, United States
Experienced CSM, Project and Program Manager with a demonstrated history of working in the Technology as a project manager, scrum master, agile coach and program manager. Strong program and project management professional skilled in Technology, Mobile Apps, Application/Platform Management, Search Engine Optimization (SEO), Print Management, Sales, Management, and Large Scale System Integration.
Managed agile ceremonies for Credit Card Services including Daily Scrum, Sprint Planning, Sprint Review, Retrospectives and Deployment Meetings. Identify and remove blockers that slow down progress of the team. Liaison between Product Management and Development Team .
Led two projects for Moss and Associates. Managed Inflation Reduction Act (IRA) software for compliance reporting. Led project initiative for Apprenticeship program to manage apprentice status and performance. Accountable for managing software implementation, API and SFTP builds and training end users. Accountable for providing leadership (Initiative Leads, Operating Committees and Executive Leadership) status on project. Program / Project Leadership Managed implementation of ProScore IRA Software and managed integrations between WorkHands, WorkDay and SSO. Implemented WorkHands Apprenticeship Software and managed integration with ProScore, WorkDay and SSO. Documented business requirements and technical specs for software build and integration Coordinated training program for all end users Key Accomplishments Implemented software to automate hundreds of manual hours per week Launched IRA Program Software Launched Apprenticeship Software
Led cross functional global privacy and migration project teams for Revenue Development and HR-IT departments within America's largest digital and print publisher. Accountable for short-and long-term operational plans, project/program lifecycle, concept definition, business and technical design, organizational change, risk management, legal/regulatory compliance, setting KPIs, and budgets. Manage projects simultaneously and all Agile ceremonies for 6 teams of PMs, Scrum Masters, Developers, Architects, & UX/UI Designers reporting. Program / Project Leadership Coordinated large global cross-functional teams through due diligence, integration planning and execution leading through influence and successfully engaging at both the executive and individual contributor levels within the company. Facilitated and documented key business requirements, stakeholders, scope, and goals with heavy compliance, legal, and privacy initiatives and synergy programs. Identified and documented technology/system configuration and implementation requirements and/or process flows to communicate with stakeholders and/or vendors to ensure successful end-to-end delivery. Accountable for managing resource allocation to ensure appropriate resources and tools were assigned to the tasks. Key Accomplishments Managed GPP project to ensure compliance to all web sites with Global Privacy Platform regulations. Performed How We Work Sessions and Team agreement process meetings. Managed on-prem migration to cloud for all magazines in the portfolio including PEOPLE, Better Homes & Gardens, Allrecipes, Investopedia, Verywell, FOOD & WINE, The Spruce, Allrecipes, Byrdie, REAL SIMPLE, Investopedia, Southern Living, and more.
Oversaw and managed the successful execution of complex IT projects and programs for HR-IT, Digital Deliver Office (DDO), Agile Delivery Office (ADO), Technology Services, and Marketing. Monitored and controlled program budgets, resources, and timelines. Program Oversight & Strategic Planning Developed and implemented strategic plans for IT programs in alignment with organizational goals. Collaborated with key stakeholders to define program objectives, scope, and deliverables. Provided leadership and direction to cross-functional teams, ensuring the timely delivery of high-quality solutions. Identified and mitigated risks to ensure successful program delivery. Change Management & Quality Assurance Led change management efforts related to IT programs, ensuring smooth transitions and user adoption. Fostered a culture of continuous improvement and innovation within the IT program. Developed and maintained Execution Playbooks/Runbooks. Implemented and enforced best practices for project management and delivery. Conducted regular assessments of program performance and identified areas for improvement. Ensured adherence to quality standards and compliance with relevant regulations. Key Accomplishments Managed all Agile Ceremonies for the HR-IT team to implement and upgrade various platforms such as Workday, ServiceNow and Engage. Administrator for WorkFront Project Management System. Managed Agile Transformation for all teams including training on Agile Methodology, Jira Workflow/Standards, and led ongoing support in the form of Product, Scrum Master, and ADO Community of Practice. Led the Jira Cloud Migration to AWS and managed company wide rollout to Jira and Jira Training. Implemented Quarterly Planning and then PI Planning implementation. Implemented Change Management Template working with system Admins and Change Control Leads. Implemented Agile Reporting in AIO and Tableau for all Scrum and Kanban teams.
Provided product ownership and project management to drive the execution of the implementation of Customer Voice Program, Reduction of API Process Timing. Managed Daily Scrum, Backlog Refinement, Sprint Planning, Demos and Retros. Program Oversight Set a clear product vision and strategy in collaboration with stakeholders, keeping in mind customer needs, market trends, and business goals. Made critical decisions about the product, including feature scope, release timing, and trade-offs between competing priorities. Partnered with Marketing, Data Science, IT, Product and Reporting teams via roadmap planning, management of the intake and approval process, project and task prioritization, detailed project schedules, backlog maintenance, scope management, as well as resource tracking and reporting. Managed Data Science Vendor selection process and projects within scope. Team Leadership & Stakeholder Communication Served as a primary point of contact between project teams and stakeholders. Coached and mentored Project Managers of all levels and shared knowledge of best practices. Communicated program status, issues, and risks to executive leadership and project sponsors. Prepared and facilitated monthly IT Leadership Team report-outs. Key Accomplishments Implemented Program Governance to NPS and CSAT Programs resulting in increased NPS and CSAT scores. Implemented 45% reduction in Airline API Integration through process and resource alignment. Managed WCAG Compliance Project for all Websites. Managed CCPA and IATA 830D compliance projects for consumer platforms. Mapped and implemented process improvement for Legal speed to market to process. Managed an implemented Artificial Intelligence Chatbot to Cheapoair and One Travel Web Sites that decreased call center times 20%.