Boston, Massachusetts, United States
Direct end-to-end operations for all HVAC, electrical, plumbing, and fire alarm systems across a 900K SQ FT campus, ensuring uninterrupted building performance and tenant satisfaction. Develop a structured technical training program focused on equipment knowledge and best practices to elevate team performance and operational consistency. Oversee daily, weekly, and monthly safety programs through targeted training and audits, maintaining 100% adherence to safety standards and union requirements. Provide advanced troubleshooting and capital planning recommendations by analyzing system performance and lifecycle data, minimizing downtime, and supporting informed budget decisions. Identified and executed strategic cost-reduction initiatives by optimizing vendor usage and maintenance practices, delivering $100K+ in annual operating savings. Achieved 100% regulatory and life-safety compliance by performing and overseeing all annual and quarterly inspections, testing, and documentation. Streamlined CMMS work-order workflows by standardizing prioritization and response protocols, significantly reducing response times and improving service efficiency. Recruited and onboarded on-site electrician to internalize electrical work, accelerating turnaround times while reducing third-party service costs.
Oversaw full MEP operations across a 14-building, mixed-use life-science portfolio by leading a unionized team of 13, ensuring mission-critical system reliability. Transformed site performance by reengineering work allocation from building-assigned roles to a unified team model, increasing on-time completion from <50% to 96%. Implemented a formal technical training program with an on-site classroom, strengthening troubleshooting capability, and improving workforce readiness. Optimized daily engineering rounds and PM workflows by eliminating redundancies, recovering 2+ productive hours per technician per shift. Sustained 100% safety and compliance performance by executing disciplined training, audits, and performance monitoring, while maintaining balanced workloads.
Promoted to Chief Engineer and recognized as Engineer of the Year (2022) for exceptional leadership, operational excellence, and system reliability. Spearheaded all MEP and life-safety systems by directing a 6-person engineering team, guaranteeing 100% completion of annual and quarterly compliance testing. Introduced digital rounds and reporting tools by modernizing legacy processes, recovering 1+ hour of productivity per engineer daily. Built and developed high-performing engineering talent through structured mentoring and training, advancing 1 team member into a Chief Engineer role. Delivered accurate capital and operating budget recommendations by evaluating system conditions and lifecycle costs, supporting informed investment decisions.
Promoted to Assistant Chief Engineer and contributed to the 2018 Building of the Year recognition through disciplined operations and team leadership. Co-managed daily operations for a 5-person engineering team by coordinating repairs, parts inventory, and vendor services, reducing downtime and delays. Supported major capital projects, including a $2M cooling tower rebuild and $200k EMS upgrade, resulting in the timely completion of projects. Authored SOPs for engineering contracts and fire-alarm procedures, enhancing consistency, compliance, and audit readiness. Enabled LEED EB Gold to OM Gold certification by supporting sustainability initiatives, documentation, and system optimization.
Maintained and repaired HVAC, electrical, and plumbing systems by executing preventive and corrective maintenance, ensuring continuous building operations. Responded to tenant service requests through CMMS workflows, meeting SLA targets and improving occupant satisfaction. Supported system optimization initiatives by assisting 4 senior engineers with inspections, repairs, and testing activities.
Delivered reliable building operations by performing hands-on maintenance, inspections, and troubleshooting of core MEP systems. Contributed to achieving LEED Gold certification (2013) by supporting energy efficiency initiatives and sustainable maintenance practices. Strengthened system reliability by proactively identifying equipment issues, decreasing unplanned outages, and service interruptions.