Amberley, Queensland, Australia
PROFESSIONAL PROFILE Dynamic, passionate and dedicated professional with extensive experience in providing effective leadership to drive excellence in quality service and achieve business development objectives. Demonstrated background of numerous years in Hospitality Management and Commercial Cookery and highly skilled in customer service and operations management. Experienced in audit processes, compliance, continuous improvement and stakeholder engagement. Strong leadership, organisational, communication and interpersonal skills, accentuated by a verifiable ability to exhibit cultural awareness, confidentiality, discretion, tact, diplomacy and professionalism when dealing with internal and external stakeholders. Innovative thinker skilled in forging productive relationships, delivering sustainable results and initiating revolutionary organisational developments leading to improved performance.
Operations Manager /Executive Chef Managing all aspects of food service and Compliance
Providing Suport and nutritional support to both boarding and private school clients
• Oversee activities of Catering and Hotel Services teams and provide support to management. • Ensure efficiency of operation by conducting training of staff in various diets, texture modified meals. • Create menu in consultation with residents and dietitian to ensure suitability and to meet nutritional requirements. • Carry out tasks as Site Food Safety Supervisor, monitoring and implementing food safety program in accordance with Bluecare policies. • Conduct monthly internal audits for laundry, catering, cleaning and GMP in a regular fashion. • Ensure availability of materials and ingredients through inventory management and raising orders when necessary. • Maintain adequate manpower by arranging roster and creating duty statements. • Develop new documentation to meet compliance standards. • Undertook monthly compliance checks and implementing action plans based on results. • Established excellent professional relationships with external stakeholders to facilitate transactions. • Review processes and prepare report on non-compliance and incidents to the relevant manager and take action to rectify. • Provide support in the implementation of Quality Feedback Tools to capture and review customer satisfaction levels. • Perform ad hoc duties as required/directed within the scope of the position.
• Studied requirements of the facility develop and implement relevant food safety program. • Sourced accredited suppliers, ensuring prices of materials were below allocated budget whilst maintaining quality thus saving money for the organisation. • Created suitable menus and recipes, taking dietary needs of clients into consideration. • Ensured menu and recipes adhere to budget allocations by creating costing calculator, allowing for accurate computation of expenses. • Developed and utilised invoice trackers for easy monitoring and evaluation of expenses. • Utilised accurate measurement techniques in implementing effective portion control, preventing wastage and contributed to company savings. • Conceptualised and set in place monitoring systems to ensure safe food practices for canteen and out of school hours care food provision. • Oversaw activities of 23 kitchen staff for two kitchens across separate parts of the school providing food for 200 - 400 children daily.