Bonney Lake, Washington, United States
At Techtronic Industries, my focus is on harnessing over four years of sales and marketing expertise to elevate our brand's presence and forge lasting customer relationships. I excel in strategic event coordination, and capitalizing on every opportunity to showcase our innovative products and drive engagement. My approach blends creative communication with meticulous organization, ensuring that every campaign is a seamless blend of targeted content and client interaction. With a commitment to excellence, I have successfully expanded my customer base and bolstered TTI's reputation as a leader in power tools and accessories in my store locations.
• Created weekly Facebook, Instagram, Twitter posts/blasts reaching 500 new followers in a 4 to 5 week period. • Responded to 50-60 clients a week as primary client contact • Created 3-4 advertising graphics for weekly distribution using Adobe Illustrator • Interpreted weekly website performance data and analytics to improve overall traffic • Maintained and co-created itemized event budget
• Reported any customer-oriented issues immediately to the Detail Manager for swift assistance and resolution. • Interacted face-to-face with customers to understand vehicle detailing needs and ensure quality satisfaction
• Interacted with 100+ customers as company liaison to maintain high satisfaction levels • Processed client payments and ensured financial accuracy using Reynolds software. • Verified shipments against receipts and provided advice to customers about parts needed for specific projects • Organized parts boutique media marketing and display • Monitored SalesForce message board for industry trends