Christophe Baumgaertner

Delivery Service Manager Biometrics at Roche

Münchenstein, Basel-Country, Switzerland

About

Application Developer, Team lead, Service and IT Project Manager in a wide variety of industries (Military, Consumer Services, Transportation, Pharmaceutical). Always interested in challenging projects Specialties: ITIL, Underpinning Contracts, Service Management, IT architecture, J2EE, Middleware, Web Hosting, Outsourcing

Experience

  • Roche (22 yrs 8 mos)
    • Garden Leave
      Jun 2026 - Present · 1 mo

    • Delivery Service Manager Biometrics
      Aug 2012 - Jun 2026 · 13 yrs 11 mos

    • Service Manager/ Technical Project Manager
      Nov 2003 - Aug 2012 · 8 yrs 10 mos

      Web Optimization Operation Manager • Responsible for the delivery of all operational services to Customers and Service Manager • Provides leadership in managing the Account Support Team (Roche internal Delivery Organization) • Focal point in operations for IT Management • Escalation manager for business customer and Services Provider Web Optimization Transition Manager • Roche responsible personn of Transition, Service Description and Architecture contract Exhibits. • Actively participate on SLA definition • Technical lead of the Due Diligence process with external hosting provider • Coordinate activities with several Roche IT teams (Network, Data Centre, Competence centre, Security and Quality)

  • Head of Team Middleware at DHL
    2003 - Nov 2003 · 11 mos

    Identify opportunities resulting from new technology in application server - New J2EE specifications - Web services - Clustering / high availability / monitoring / security / … - New Adapters Contribute to the evaluation of future EAI platform: - Set-up questionnaire to vendors (BEA. IBM, TIBCO, etc …) - Analyse and compare products. - Verify adherence to Company IT standards. - Organize technical workshops with providers or partners. Support developers teams and application architects for best use of DHL middleware platform Elaborate IT corporate standards for J2EE and other n-tier based (Tuxedo) applications, including B2B. - Write guidelines (installation, troubleshooting guide) - Set-up and implement monitoring strategy. - Train data centres staff. Contribute to the merge of old-DHL and ex-Danzas IT infrastructure Contribute to the build of the new European Data centre

  • Corporate System Engineer / Rollout Manager at Danzas
    1997 - 2003 · 6 yrs

    - Contribute to or drive application technical architecture, according to the standards and IT infrastructure in place. - Manage the rollout of several global applications. - Participate to the Service Level Agreement negotiation for given IT solutions - Lead the corporate Wide implementation of standard Monitoring Software (BMC Patrol) - Elaborate IT corporate standards for Client/Server, J2EE and n-tier based applications: write guidelines, develop tools, and train data centres people. - Provide 3rd level support whenever required - Contribute to the definition and implementation of the IT infrastructure for Internet applications.

  • IT & Logistic Manager at ACCOR Ticket Restaurant
    1994 - 1997 · 3 yrs

    - Drive the upgrade of the whole IT infrastructure with a MS-Access/Sybase based application in order to remove the old proprietary one. - Participate to development of this application and adapt it according to the German Legal requirements. - Lead new development for our sail and accounting department. - Manage a small production team for voucher production (printer, bookmaker, readers) - Set-up budget for the whole logistic and IT - Organise move of the Company from Düsseldorf to Munich

  • IT Responsible at FOTOLABO
    1992 - 1994 · 2 yrs

    IT infrastructure Responsible - Lead a small team (2 persons) for managing the whole IT Infrastructure (NCR Unix system, Sybase, TCP/IP and Novell network, set of PCs) - Set up the whole IT for the new company (Network, hardware, applications) - Develop C based application for interfacing production machines with UNIX servers. - Implement, operate and maintain applications