Luxembourg
Avec plus de 4 ans d'expérience en tant que Chef de Projet, je suis passionné par la facilitation de la collaboration agile et l'amélioration des processus pour nos équipes IT. Mon objectif est de soutenir les équipes dans leur auto-organisation et d'assurer la livraison de projets stratégiques alignés sur les besoins de nos clients. Je m'engage à promouvoir une culture d'efficacité et d'innovation tout en respectant les principes agiles.
Gestion, suivi et reporting de projet technique suivant la méthodologie Accompagnement et gestion du changement. Gérer l'inventaire des travaux qui permettront d’obtenir les synergies prévues Réaliser et maintenir les plannings, établir les charges et budgets Coordonner les différentes équipes qui seront en charge, et produire des rapports d'avancement
Client : CMA CGM, Center of Excellence Products within the team : Service Catalog and Self Service. Brainstorming, Needs Assessment for Platform Engineering Facilitate daily stand-ups, sprint planning, reviews, and retrospectives. Track team velocity and progress while ensuring Agile principles are upheld. Empower teams to self-organize and drive productivity. Collaborate with IT and business stakeholders, managing key relationships. Recommend process improvements and maintain product/sprint backlogs. Close collaboration with the Product Owner Develop and use analytical and problem resolution skills to identify difficult sources of impediments.
Customer: SPIE. Projects : Migration of Monitoring tool (Centreon-Nagios to SL1), Unbuild/Build of VMs, Decommission of physical and BladeCenters in Datacenter, VMWare migration to HyperV. Customers: AIRBUS and BRED simultaneously. Projects : Refresh P-Series, Refresh of Network Switches, Installation and Decommission of physical and BladeCenters in Datacenter and virtual servers, OS upgrade (W12 to W19 / RHEL6.10 to8+, Citrix upgrade), Middleware upgrade (MQ), Migration from Symantec to Crowdstrike. Managed a team of 10+ IT experts in gather requirements, create project road maps, and complete projects with permanent discussion with customer. Risks & Issues, Change management Serve as a point of contact for client stakeholders throughout the project lifecycle, analyze business needs, and identify solutions to project roadblocks accompanied by a team of 10+ network and security experts Purchasing Officer for Airbus regarding the Software and Hardware Lead weekly standups with project teams and collaborate closely with DPE and Finance department to review contracts registration, status updates, and dispute allocation. Financial reports preparation tracking the claiming avoidance, billing requests and procurements. Collaboration with suppliers requesting quotes, purchase order issuing, collecting approvals.
EMEA Customers - Portfolio of customers such as Airbus, Societe Générale, Renault and so on Responsibilities: Customer Operation Specialist Funding and booking Schedule of Authority (SOA) •Manage and execute all the tasks required for the delivery of standard, programmatic solutions •Compliance with established guidelines and policies. Can evaluate unique circumstances and make recommendations. •Knowledge of systems and tools to manage all tasks •Monitor Supplier Payments and Volume Targets Communication with partners, customers, colleagues as required •Partner with Sales and Customer Relationship Manager •Liaise with reseller directly or via PRM/CRM based on Language requirements •Local language an advantage for interaction with customers Support total customer experience •Support team and supporting roles as needed Customer Account Specialist Key areas of responsibility: - Delivering customer experience within the lifecycle & End of term processes; - Service requests of customers through different access channels; - Building and maintaining strong internal and external customer relationships; - Analyzing customer's infrastructure, processes, and key contacts; - Supporting Total Customer Experience - Collection & Delinquency Management - Preparing monthly collection strategies and establishing action plan to meet/exceed metrics; - Reporting progress during AR review meetings and effectively forecast month-end metric results; - Managing and analysing collection balances per Customer; - Ensuring Cash Allocation, Suspense management are managed timely; - Communication with the customers on term and conditions; - Cooperation with Logistics and other stakeholders; - Supporting Returns processing - Constant collaboration and engaging with team members providing valuable input for customer projects/solutions; - Escalating disputes and non-responsiveness effectively and timely.
→ Opening the Polish subsdiary of the company → Identify, prospecting and visiting potential customers in the whole Eastern Europe → Follow-up, proposing business solutions in order to set up sustainable business relation → Keep up to date with market trends and competitor activities → Set up marketing plan to promote our products → Community Manager (Linkedin, Facebook..) → Recruiting Independent sales agents - Creation of a network