Ghent Metropolitan Area
Analising new and existing projects Development in Microsoft Access, VBA, SQL Server, Visual Basic
Guiding and support of all call center agents Reporting, advising and informing the Front Office Manager Third Line Technical Support Engineer Support and expansion of the internal developed escalation tool
Technical support : ADSL, dial-up, e-mail, webspace Technical support for First Line Technical Support Engineers Technical escalations follow-up and solutions, callbacks Contact person with Belgacom for follow up ADSL disruptions Commercial support : invoicing, administration, commercial By phone, by e-mail Dutch, French and English Creating and administrating technical procedures Development and maintenance of a database driven escalation tool (PHP, Postgress) Support for the System Officer : queries, macro’s, vbs, …
Analyse new and existing projects Development in Microsoft Access, VBA, SQL Server, Visual Basic Developement and administration of databases (Microsoft Access, Microsoft SQL Server) Administration of Microsoft networks, servers and workstations Teaching: Microsoft Access, Outlook and Excel Helpdesk: Microsoft products, networks, … Hardware: installation, configuration en reparation Administration: invoices, purchase, sales, …