Zollikon, Zurich, Switzerland
Over 10 years of relevant experience in the luxury high-end hospitality sector Profound knowledge of various business organizations and profit-driven strategies Proficiency in negotiation, sales, event management, and leisure within the hospitality industry Adept in crafting and implementing strategies to enhance brand awareness and drive revenue growth Exceptional leadership skills with a customer-centric focus, nurturing enduring international client relationships Successfully led commercial events in collaboration with wholesale partners Proven track record in strategic planning and execution of marketing initiatives Skillful in budget management, performance tracking, and precise forecasting Consistently delivered exceptional service tailored for C-suite executives Extensive experience working with diverse cultures and nationalities Results-driven, strategic thinker, and visionary leader with strong business acumen and adept at critical thinking
Defined sales targets, monitored individual and team progress, and implemented various strategies to ensure the team consistently met and exceeded their sales objectives Drove notable improvements in the company's financial performance Restructured and managed the sales team to improve efficiency, align with the company's strategic objectives, and optimize overall sales performance
Business Relationship Lead | Explora Journeys | Switzerland Excited to lead the go-to-market strategy for Switzerland, focusing on business development and trade partnerships, especially in the B2C channel. My role involves developing strategic partnerships to increase brand awareness and direct sales, ensuring consistent global brand representation, and driving revenue growth through targeted communication. Additionally, I manage budgets, promote group, incentive, and charter business, and represent the brand at partner events and educational visits.
Develop an annual revenue and expense budget for your area. Establish monthly interim forecasts for each establishment. Prepare and manage action plans to identify opportunities and segments requiring attention. Analyze individual performances and booking patterns, presenting clear strategies to the management team. Lead the sales & revenue teams, ensuring HR policy compliance. Understand and interpret market data to define effective business strategies. Manage relationships with external market intelligence providers. Understand the competitive landscape and customer needs.
Defined sales targets, monitored individual and team progress, and implemented various strategies to ensure the team consistently met and exceeded their sales objectives Drove notable improvements in the company's financial performance Restructured and managed the sales team to improve efficiency, align with the company's strategic objectives, and optimize overall sales performance Collaborated closely with the Director of PR & Communications to provide support for various public relations initiatives Key achievements Successfully restructured the Events Sales team and implemented a luxury sales approach, resulting in January 2023 marking the highest-ever month in event sales revenue Exceeded quarterly sales objectives by an average margin of 7%
Defined sales strategy and optimized monthly sales forecasts Collaborated with the Revenue Department to devise optimal national and international group and corporate rate strategies Tracked sales and advertising results and proposed corrective actions through regular Sales Strategy meetings Implemented the new Kempinski Brand Standards. Organized the Sales Department, including recruitment, training, evaluations, and actively nurtured talent within the department. Conducted workforce planning, recruitment, and selection, including leading interviews within the department Key achievements Steered the sales team to achieve the most successful winter season in the last 15 years, achieving a 15% increase in Average Daily Rate (ADR) and a 17% growth in revenue