Columbus, Ohio, United States
Over a decade of leadership and product management experience in a variety of fields including web3, banking, and ecommerce.
🌎 Discovering creative ways to scale digital economies into the real world 🎮 Delivering the payment layer for gaming 🤖 Using AI-first product management to scale from 0 - 1
• Created and delivered the feature roadmap for GameStop NFT marketplace with Ethereum Layer 2 integrations including Loopring and IMX resulting in the company's first profitable quarter in 2 years. • Construct and pitch product concepts and research to c-suite leadership using Amazon-style press releases. • Product Management Approach: MVP, rapid prototyping, and the Hook Method • Daily use of Google BigQuery, Data Studio, Firebase, and Google Analytics to gather insights on product performance, stability, and KPI accuracy. • Responsible for leading GameStop NFT's product teams via weekly one-on-ones, IDPs, overall performance management, and process creation. • Shipped GameStop's first in-house built NFT game, Buckled In: A Bunny in Space; a retro browser-based endless runner game which increased overall user engagement by 87% MoM. • Finding creative UX solutions to facilitate Layer 2 transactions
• Responsible for customer conversion and onboarding on the Huntington Mobile Banking App. Increased conversion YoY by 76%. • Decreased customer onboarding time by 34% by implementing ID OCR and reducing customer friction (unnecessary onboarding steps). Mobile app was rated highest by JD Power for 3 years. • Migrated Huntington from a waterfall development style to agile/SCRUM over the course of 3 months, ensuring a process for all ceremonies and aligning them with OKRs. • Setup monthly and quarter recaps to c-suite leadership to encapsulate all Omni-channel efforts including backlog and next to activate (NTA) items. • Led the Omnichannel team in OKR and overall roadmap creation for Huntington's mobile and online banking application
• Product Impact, increase zulily overstock event sales by 102% YoY • UI/UX design experience: Balsamiq • Use of Google Analytics, Python to quantify project and feature ROI • REST API experience • Daily use of agile and SCRUM Methodologies (Atlassian toolset) • Drove design and creation of the Vendor Portal Mobile App • Creation of zulily's integrated product workflow • Lead cross-team initiative to create front-end self service workflow
• Managed end to end drop ship process from customer order to vendor ship and drove tech solutions for tracking upload, fraud prevention, estimated ship date accuracy. • Use Google BigQuery, Tableau and Excel to deep dive data for KPI centered process creation • Create and drive the strategic vision of the VOIS (Vendor Operations Inbound Shipments) Platform. • Integrated the Accounts Payable team into VOIS to streamline process gaps and increase 3-way match success. (procure to pay) • Created grass-roots process improvement teams for drop ship, AP, and VOIS • Business liaison for tech with respect to sprint planning and prioritization
• Gathered requirements for, scoped, and program managed VOIS (Vendor Operations Inbound Shipments) Workflow tool. • Exposure and use of Agile and Scrum methodologies • Developed continuous improvement culture by creating Standard Work curriculum • Served as the process improvement and project manager for the vendor operations team • Liaison between merchandising, distribution, and tech departments • Used Lean Six Sigma methodology to root cause defects (VSM, fishbone diagram, DMAIC) • Managed a team of 17 salary and 10 hourly employees in a business growing at 150% YoY • Project owner for Dropship Tracking Tool – Organized team and weekly meeting to create a vendor facing tool for tracking upload • Q4 (Holiday) Team Lead for network impacting Keep/Cancel process.