Montgomery County, Maryland, United States
I am a healthcare professional with a background in pharmacy operations, patient support, and healthcare administration. My experience includes working in fast-paced pharmacy environments where accuracy, compliance, problem-solving, and exceptional customer service are essential. I hold a Bachelor’s degree in Neuroscience from the University of Maryland, College Park, which strengthened my analytical thinking, research skills, and ability to evaluate complex information. Throughout my career, I have developed a strong attention to detail, the ability to navigate healthcare processes, and a commitment to delivering high-quality outcomes. Currently, I am expanding my expertise in healthcare operations and pharmacy appeals, with a growing interest in healthcare administration, process improvement, and corporate healthcare environments. I am passionate about continuous learning, professional growth, and finding opportunities to make healthcare systems more efficient and effective. I enjoy connecting with professionals across healthcare, operations, and business functions and am always open to meaningful conversations and new opportunities.
• Delivered exceptional customer service in a high-volume retail pharmacy environment while maintaining accuracy and compliance with pharmacy regulations. • Processed prescriptions, managed patient information, and supported medication dispensing workflows to ensure timely service and patient satisfaction. • Collaborated with pharmacists, healthcare providers, insurance companies, and patients to resolve prescription and coverage issues. • Maintained accurate records and documentation while handling sensitive patient information in accordance with HIPAA requirements. • Developed strong problem-solving, multitasking, and communication skills by balancing competing priorities in a fast-paced healthcare setting. • Assisted patients with prescription questions, insurance inquiries, and medication-related concerns while providing professional and compassionate support.
- Collaborated with other team members to become the third highest performing store in the region for Black Friday - Marketed new and current products to customers which helped to promote sales - Maintained excellent customer service while often tasked with independent projects - Placed in charge of store maintenance, replenishment of inventory, and meticulous record keeping with little oversight.
- Successfully marketed Gap loyalty program to achieve store goals and become the highest performing store in the region - Assisted customers with product selection, offering detailed knowledge of merchandise to enhance their shopping experience Managed inventory, including restocking shelves and conducting regular stock checks to ensure product availability
- Provided excellent customer service in a fast-paced dining environment, ensuring a high level of guest satisfaction - Often balanced multiple roles which included greeting guests, taking orders, checking in with customers, and clearing tables as needed. - Upsold menu items and promoted daily specials, contributing to increased sales and repeat business