Miami, Florida, United States
Hello, I’m Christine. My experience with university processes and policies makes me uniquely qualified in the higher education industry. Presently, I work full-time as a Senior Success Coach for the Office of Student Access & Success at Florida International University. I provide academic and support services to former foster youth and students experiencing homelessness. As a dedicated success coach, I provide students with a support system that helps them navigate university processes pertaining to admissions, financial aid, registration, and housing. I assist students with access to institutional resources for academic and professional development, including but not limited to academic advising, tutoring, counseling services, and career development services. I also serve as a liaison to help connect students to community resources and partners. I received my bachelor’s degree from FIU in Organizational Communication and a Master of Science at FIU in Global Strategic Communications with a certificate in Conflict Resolution and Consensus Building. My peers and colleagues would describe me as someone with excellent communication, interpersonal, and leadership skills. Someone that models collaboration and positive relationship building to ensure support aligns with broader organization’s strategic goals.
• Collaborates with Student Life & Development and other campus partners to ensure that the 173 students currently served per semester are engaged and integrated into the university community. Prepares students for post-graduate success in collaboration with Career & Talent Development. Coordinates workshops and student activities. • Manages program inventory and student access to supplies for FPP pantry, technology pool, and other resources that meet critical student needs. • Assists the program and department leadership with core programmatic objectives, including program policies/procedures pertaining to graduation and retention of undergraduate and graduate SAS students. • Manages FIU's participation in the NSF Florida Alliance for Graduate Education in the Professoriate (FL-AGEP), including maintaining project files, program travel, alliance meetings, arranging annual research boot camps and symposia, and development of database to track participant engagement. Manages preparation for program officer site visits and other grant activities. • Meets with individual students to assess needs. Refers and connects students with relevant University and community resources (Housing, Counseling Services, Disability Resource Center, Center for Academic Success, Financial Aid, and Career Services, etc.) to be sure that students remain on the path to degree completion. • Monitors and records progress of individual students; maintaining consistent and confidential records of student. Analyze student data to make decisions related to the student's progress. • Manages the development of appropriate educational success and post- graduation developmental plans and monitors student progress. • Serves as an advocate for students with university processes and services, as needed. Works with faculty and academic and nonacademic units to track 173 students currently served per semester to ensure they are attending classes, labs, tutoring, and engaging campus activities and programs.
• Served as HR Liaison for the business unit of 27 staff/faculty members. Performed HR related actions, served as the hiring manager and handled the on-boarding process for new employees, and the separation from employment for departing employees. • Served as the Ignite Campaign Liaison for the Business Unit to raise money that provides funds for student programs and scholarships and successfully obtained 100% participation rate from the business unit for five consecutive years. • Served as Effort Coordinator for seven grant projects to verify that the amount of time charged to the project, as well as the time contributed to the project, is correct. • Managed the credit card procurement, requisition, and purchase order processes for business unit. • Served as a University card user for departmental transactions. Adhered to University credit card policies and procedures. • Interpreted, monitored, analyzed, and disseminated information regarding policies and procedures, specifically as they related to HR policies, Emergency Management liaison, budgetary processes. • Assisted and advised the department head and staff members of budgetary matters as it related to over 25 different funding sources. • Coordinated, organized, and maintained confidential files. • Managed the payroll activities for accuracy and completeness on a biweekly basis. • Supervised six designated staff and student employees. • Supported students seeking resources and facing crisis. • Served as a liaison for the departmental programs and the students in crisis. • As needed, completed crisis assessments of the students’ needs and directed them to the appropriate program.
• Managed internal and external correspondence and documents. • Prepared agendas and materials for meetings. • Assisted in the development of the department’s operating budget. • Planned and scheduled office meetings/activities. • Managed and approved all departmental purchases including those made with the procurement card. • Coordinated travel arrangements and expense reports. • Managed filing systems and monitored efficiency. • Resolved a wide variety of complex situations and conflicts involving the functions of the office. • Monitored workflow processes, suggested, and implemented improvements. • Handled confidential HR issues using good judgment. • Created and updated manuals. • Ensured policies and procedures are being followed. • Served as payroll timekeeper and as a proxy for the administrator overseeing 16 employees. • Trained and provided technical assistance to lower-level staff. • Supervised two full-time lower-level staff positions. • Provided feedback, coaching, and performed performance evaluations for five direct reports.