London Area, United Kingdom
Business-focused IT leader with over 10 years of management experience and a proven track record of delivering change in higher education institutions. Demonstrated proficiency in project and programme management. Passionate team leader. MSP, Prince2, Agile Practitioner. International mindset with agility to understand different organisational cultures and build bridges.
Achievements • end to end project management of improvement project resulting in improved data quality and reduction in student processing time • stakeholder management and communication for work stream on Master Data Management in strategic transformation programme • improved working relationships with departments in the School of Arts & Humanities Responsibilities • provide comprehensive management of the customer relationship for the School of Arts & Humanities, the Student Experience Directorate, the Teaching and Learning Innovation Centre, International Development & Partnerships, Executive Office, Legal & Governance and the Students Union • end to end project management of change projects from initiation to closure • stakeholder analysis and communication for projects • interpret and understand customer requirements • identify opportunities for technology enhancements that serve the customer’s business needs and strategic plans • work with customers and IT&IS colleagues to deliver process specifications and technical specifications to support customer requirements • work with other Business Relationship Managers to prioritise customer requirements across the whole College and feedback information to their customers • in association with stakeholders and colleagues prepare fully costed business cases to feed into agreed IT&IS budgets and forecasts • work with 3rd parties and consultants employed by the College to deliver solutions to customers to provide value for money from these external resources • work with senior IT&IS colleagues to ensure close alignment between customers and IT services • assist in the development and implementation of the IT strategy • co-ordinate and facilitate resolution of IT issues and complaints • advise customers of IT services, policies and processes
Achievements • established a new team of IT project managers and business analysts in the IT department for the delivery of change projects • established a relationship management capability in the IT department • established and revised an engagement strategy between IT and the business resulting in improved relationships and communication and better alignment of IT to the business • introduced a new business process across the organisation to facilitate improved demand management with limited resources • improved resource management for business critical projects across the IT department through monthly pipeline reports • developed the university's IT strategy in collboration with IT Director and stakeholders across the university Responsibilities • management of the projects portfolio and providing information for resourcing, and risks and issues. • management of the development of project management competencies and methodologies, and promoting good project management best practices and culture • chairing steering groups for change projects • building successful relationships across a range of stakeholder groups at a university to achieve buy-in • development of business cases and briefing papers • giving presentations to all levels of audience • effective communication with senior management, business managers, technical staff and IT vendors • researching emerging technologies and identifying how changing technological and service provider landscape will impact IT investment decisions • member of the department’s IT senior management team • member of UCISA's Enterprise Architecture Community of Practice
• project management • liaising with professional support departments and other stakeholders groups across the university
• management of U.S. Mission to Germany's online presence (American Embassy and 5 consulates) • project management • implementation of Content Management System • web development aimed at technologies to engage younger audiences (e.g. online chat system, RSS feeds and podcasting) • provide leadership and training for team of web content contributors • liaising with IT and 3rd parties