San Francisco Bay Area
I’m an operations and implementation leader who loves building systems, experiences, and relationships that make people’s work — and days — smoother. My background spans product strategy, project management, live event production, and photography, and I’m at my best when I’m bringing clarity, collaboration, and creativity together. At Facilitron, I’ve led full implementation projects helping customers navigate system launches, operational workflows, data transfers, training, and cross-functional coordination. Over time, my role evolved into supporting product operations and resource planning, helping cross-functional teams work in sync while improving processes, communication, and operational efficiency as the company continues to scale. Outside of tech, I’ve been part of game-day crews for the SF 49ers, SF Giants, SJ Sharks, and more — roles that taught me how to stay calm under pressure, communicate clearly, and create memorable moments for thousands of people. With an Executive MBA and a photography foundation, I blend strategic thinking with a people-first mindset and an eye for detail. I love understanding how things work, how teams work, and how to make experiences better for everyone involved. I’m always excited to connect, swap ideas, and learn from others — whether it’s about systems, sports, or anything in between. Let’s connect!
Drive operational excellence across the product lifecycle by leading bug triage, feature request management, and cross-functional communication between Product, Engineering, and Operations. Manage FullStory analytics to identify user trends, surface recurring issues, and inform data-driven product decisions. Oversee bug ticket validation and escalation workflows, ensuring timely resolution and high-quality deliverables. Coordinate feature request intake, prioritization, and grooming, improving transparency and alignment across teams. Lead regression testing and QA processes for new features and bug fixes, maintaining product stability and reliability. Develop and maintain SOPs, release documentation, and training materials to support internal teams and customer-facing operations. Implement structured feedback management systems to capture, route, and act on user insights effectively. Build and maintain dashboards and KPI reporting to track roadmap progress, backlog health, and product performance. Partner with cross-functional teams to standardize workflows, enhance communication, and improve operational efficiency. Support go-to-market launches, coordinating readiness across Product, Operations, and Support teams.
Analyzing project demands, resource availability and constraints to develop effective resource allocation plans. Collaborating with project managers, department heads and stakeholders to understand resource requirements and project timelines. Developing and implementing resource planning strategies to align resource allocation with project demands and Organizational goals. Optimizing resource utilization by identifying and resolving conflicts, bottlenecks or imbalances in resource allocation. Maintaining accurate resource records and documentation, including resource schedules, utilization reports and allocation decisions. Monitoring resource utilization trends and making proactive adjustments to ensure optimal resource allocation. Conducting regular assessments of resource performance, productivity and capacity to identify areas for improvement. Providing guidance and support to project teams in resource-related matters, including staffing, skill requirements and resource acquisition.
Guide customers through the software implementation lifecycle, including configuration, requirements development, testing, and validation. Serve as the primary point of contact to customers and project owners. Responsible for managing projects with specific focus on deliverables, tasks and due dates. Perform independently with minimal supervision and work with others developing trusting relationships. Maintain strict adherence to internal policies and internal controls within organization. Adapt quickly to complex culture and develop successful professional relations with key stakeholders. Assist in modification of specific Standard Operating Procedures (SOPs) of software/product Convey timelines, deliverables, risks, delays and impacts to project team members and lead teams as required to enforce successful implementations across multiple functions in organization. Collaborate with all cross-functional team members/system owners to accomplish required tasks and provide project updates. Recommend management of status of all ongoing projects. Provide oversight of the use of JIRA during system builds and launches. Anticipate delays and initiate plans and alternative solutions. Work closely with Product Management to prioritize features that will maximize each customer’s value from the product. Collaborate with Engineering leadership to ensure that critical features for customers are launched on time and fit customer needs Facilitate integration projects that require the connection of data systems and Provide implementation support for connected systems (scheduling systems, CRMs, etc.)
Represent the San Jose Earthquakes at home matches and community events, supporting fan engagement initiatives and grassroots outreach throughout the Bay Area Assist with game-day activations at PayPal Park, including fan zones, giveaways, youth activations, and interactive experiences Support community marketing efforts by engaging with youth soccer organizations, local schools, and community partners Serve as a brand ambassador for the club, delivering a positive and welcoming experience for fans of all ages Assist with event setup, breakdown, and on-site logistics to ensure smooth execution of match-day and community events Collaborate with Community Marketing, Event Operations, and Sales teams to support lead generation and fan outreach initiatives Help create memorable game-day experiences by interacting directly with fans and supporting promotional activities Contribute to a high-energy, fast-paced sports environment while maintaining professionalism, reliability, and strong customer service
Assist the 49ers Game Presentation team in the execution of all game day entertainment elements at 49ers home games. Work directly with field producers to execute specific gameday entertainment and show requirements. Help with escorting entertainment groups, including but not limited to performers, flyover pilots, and fog horn guests, while also ensuring they are informed, in place, and on time. Assist in the execution of in-game promotional elements, such as selecting contestants for contests, ensuring promotional items are distributed to winning fans, and preparing props. Assist with all field flag ceremonies, including but not limited to setting up flags, managing check-in tables, and escorting flag holders. Assist with entertainment operations and stage movements, such as for pregame player introductions, national anthem performances, and select halftime shows. Fulfill hospitality riders for entertainment groups. Occasionally help the Game Presentation team on game weeks when available with entertainment inventory, uniform distribution, credentials, radios, wristbands, decorating stages, crew logistics, and setting up green rooms. Attend production meetings on game weeks as requested. Perform additional duties as assigned.
• Represents the San Francisco 49ers, Levi’s® Stadium, and their respective partners as promotion team members at all 49ers games and select team events • Responsible for execution of in-game promotional elements, such as selecting contestants for contests, handing out promotional items to lucky sections, working as a team to execute theme game initiatives such as prize distribution and ceremonies • Provide energy to our fans on and off-camera during key moments during the game to help build a home-field advantage for the team • Assist with on-field operations and field movements for pregame introductions, national anthem performances, and select halftime shows • Assist with mascot photo opportunities, ie: set up and breakdown of equipment & assisting with greeting fans, taking pictures, and line control • Acting as an extension of our guest services team – helping fans with wayfinding, answering questions, and communicating with 49ers Game Presentation Staff to ensure all guests have an excellent experience when attending games or events
Represent the San Francisco Giants (MLB) organization, partners, and sponsors with professionalism, pride and enthusiasm at all times Execute pre-game and in-game entertainment features, including selecting contestants, distributing promotional items, leading t-shirt tosses, and organizing contests Help to build energy and enthusiasm throughout the ballpark to build a home-field advantage Assist with on-field operations for select pregame activations Assist with mascot fan interactions, including taking photos, and line control Serve as an ambassador for the Giants, helping to answer questions and ensure a positive experience for all fans
Responsible for the execution of hockey-specific events and programs for the San Jose Sharks (NHL). Provide staffing assistance on home game nights, fulfilling fan experiences, assisting with youth hockey intermissions, etc. as needed. Entertain and interact with fans to create an exciting experience and "home ice advantage." Execute sponsored promotions on and off the ice Choose participants for in-game contests Participates in off-site game-viewing parties and other events Provide support to the mascot Sharkie on game nights