Columbus, Ohio Metropolitan Area
Service-minded leader with a passion for helping people and organizations optimize their effectiveness. Successful track record of aligning business needs and strategic goals to actions that solve complex business problems resulting in operational efficiency, increased productivity, and reduced costs. Exceptional ability to foster relationships and build cohesive teams. Adept at communicating with a variety of technical and non-technical audiences at all levels of an organization. Highly skilled problem solver who applies critical reasoning to manage and prioritize a portfolio of projects and client relationships. Expert level knowledge of enterprise systems.
Responsible for IT infrastructure and network, telecommunications, audio/visual support, help desk, web development, instructional design, enterprise systems including Colleague ERP, SalesForce CRM, Brightspace LMS, and BlackBoard Transact. Member of President's Leadership Team and Strategic Planning Team.
Direct a staff of business analysts, programmers, data architects, and system administrators who support the student information system (ERP), related business functions such as accounting and purchasing, and integrations to various systems including document imaging, SQL reporting services, Business Intelligence applications, CRM, and Learning Management Systems. Support staff and student operations at multiple domestic and international locations. Regularly collaborate with business leaders and teams on cross-functional projects. Serve as project manager / team lead for varying-sized initiatives including multiple ERP migrations. Apply critical reasoning to manage and prioritize a portfolio of projects. Responsible for staffing, hiring and performance reviews, vendor relations and contracts, annual operational budget, and capital project budgets. Consistently accurate in budget projections and project timelines.
Served as primary business analyst and software application support for both the Main Campus and Law School offices of Registrar, Admissions, and Institutional Research. Provided user training in software systems, querying, reporting and general PC tools. Developed, modified and maintained custom programs, subroutines, and queries. Documented user processes and source code using established standards. Gained expert level knowledge of Ellucian's (formerly Datatel) Colleague Enterprise Resource Planning system.
Directed all phases of application development including project planning, database design, workflow design, application development, system testing, implementation, production maintenance, application support, and enhancement requests. Participated on project teams at multiple client sites including Franklin County Clerk of Courts and South Central Power Company.