New York, New York, United States
•Led operations across four clinics, guiding a team to deliver exceptional patient care and ensure compliance with insurance and operational standards. •Implemented best-practice procedures to enhance clinic efficiency to support accurate claims submission and efficient patient onboarding. •Managed payroll for 1099 contractors and ADP employees, ensuring precision and adherence to company policies. •Supervised the secure release of medical records, strictly adhering to HIPAA and privacy guidelines. •Maintained and updated organizational policies and employee handbooks to ensure consistent operational practices. •Assisted the Owner in implementing operational policies, staff training programs, and resolving operational challenges to ensure smooth business operations.
•Verified patient insurance eligibility and benefits through online payer portals and direct contact with insurance carriers for billing, authorization, and reimbursement accuracy. •Managed patient appointment scheduling and follow-up communications to ensure continuity of care and efficient clinic operations. •Collaborated with multidisciplinary providers, including Physical Therapists, Primary Care Physicians, and specialists, to ensure accurate ICD-10 coding for patient cases. •Organized and maintained patient medical records and documentation to ensure accuracy, confidentiality, and efficient retrieval.
Managed front-of-house: greeted guests, managed reservations, coordinated flow, communicated wait times, ensured effective team communication, handled opening/closing, and resolved guest issues for top-notch service.
•To assist and support the management team in operational and supervisory responsibilities of Front and Back of the House operations of the property's different Food and Beverage restaurants and ensuring smooth workflows and operational excellence. •Coordinate and supervise daily restaurant operations, including guest service, kitchen activities, staff performance, and compliance with company standards across multiple Food and Beverage outlets. •Preparing the restaurants for service through forecasting, scheduling, and planning.