Ladysmith, British Columbia, Canada
Skills summary: ❖ Exceptional Customer Service skills ❖ SalesForce, AS400 (Inventory and Customer Database), Seibel, SAP ❖ Microsoft Office (Excel, Access, Word, Outlook) ❖ Languages: English and French ❖ Proficient communication (Written and Oral) ❖ Time management and multi-tasking. Able to prioritize workload ❖ Resourceful teamwork abilities ❖ Well organized and very detail oriented ❖ Quick, independent learner ❖ Experienced in a fast-paced, client-oriented environment ❖ Agile in quoting and obtaining quotes for in-bound shipments
❖ Process and submit in-bound shipments for Customs clearance in a timely manner in order to avoid additional storage fees that are incurred at airline and/or bonded warehouses ❖ Track and follow shipments from overseas to ensure timely delivery ❖ Prepare and provide files for CBSA as per their rules and regulations ❖ Billing, invoicing and filing, which also includes archiving older files ❖ Keep client updated of any delays or incidents ❖ Resolve issues regarding delays or lost shipments with airlines / trucking companies ❖ Quote for local charges and overseas costs as per Incoterms ❖ Maintain stocked source of office supplies
AR: Posted customer payments; posted revenues from lock boxes on a daily basis; EDI and EFT applications; verified validity of account discrepancies; bank and account reconciliations; reviewed credit for specific accounts; ran reports for end of month and year.
received in-bound calls in high-paced environment, placed orders for pharmacies and/or hospitals referring to price lists and product literature; handled specific accounts, ensuring product availability and avoiding shortage / back-orders; resolved customer complaints by investigating problems and developing solutions
Worked with marketing team, keeping all publicity materials up to date in order to assemble flyers / leaflets and booklets, as well as training material needed for sales force; ran weekly reports of sales throughout United States; fielded in-bound calls for order desk; ensured satisfaction of client and stores by sending samples throughout Canada and US