Ladysmith, British Columbia, Canada
With well over thirty years of customer facing roles, as well as a few additional gigs like accounting and logistics, I contribute to delivering exceptional client support in whichever capacity that looks like. My bilingual proficiency in English and French enhances communication, enabling seamless service for diverse customer needs. Dedicated to fostering customer satisfaction in a dynamic and fast-paced environment, I prioritize efficient problem-solving and effective collaboration with my team. Organized, detail-oriented, and a quick learner, I am committed to adding value by ensuring timely and accurate service delivery.
For three summers, worked the warehouse in various locations including pick&pack and labelling & shipping for pharmacies and hospitals; handling sensitive temperature-controlled oncology meds, and the coordination of those rush shipments. This also included changing the materials needed on the machinery used for each different station.
· Assigned first territory within first 3 weeks of work, with a second territory and account manager following 2 months later. · Worked with outside and inside sales for Canada and the USA. · Assisted testing of Portal (www.mynexeo.com) and SAP to ensure smooth transition of platforms in both American and Canadian businesses. · Within assigned territories, coordinated line customer orders and inquiries; monitoring customer orders / requests; and pro-actively communicating updates and/or changes to customers, by running daily reports. · When needed, worked closely with internal colleagues / different departments to ensure timely deliveries; resolving any issues that affect the delivery process. · Ran, analyzed and sent system-generated reports to top-tier customers to assist the customer from avoiding shut-downs. · Responsible for logging and owning cases within Salesforce, following through to case closed. · Bi-weekly meetings with sales team to understand their projects and vision, to streamline energies. · Backed up for teammates as needed, ensuring their workload is handled for their return.
Owned Salesforce cases, activities and upkeep. · Thrived in a fast-paced, high-stress, high-volume environment in both bulk chemical and dairy/food grade bulk industries. · Coordinated front line customer orders and inquiries; monitoring customer orders / requests; and pro-actively communicating updates and/or changes to customers by running daily reports. · Assisted new CSRs in their daily performance.
· Quoted for local transport charges as well as overseas costs per Incoterms for all inbound Air shipments. · Resolved issues regarding delays or lost shipments with airlines and/or transport companies, including cargo handlers. Created relationships with these surrounding companies (Swissport, for example) for smoother interactions in an extremely fast-paced and stressful environment. · Processed and submitted paperwork inbound shipments for Customs Clearance with the CBSA, per their rules and regulations. · Billing and invoicing for my department and to assist colleagues in theirs (example: Air Export, Ocean Import, etc.)
A.R. Specialist: Handled internal employee accounts for Abbott Nutrition. o Posted revenues daily from lockboxes as well as EDI and EFT applications. Verified validity of account discrepancies, including bank and account reconciliation, including month-end and year-end reports.
CSR: o Handled specialized programs, such as HFS, which was a program to get newborns free specialized formula to Ontario hospitals. Received high volume of inbound calls in fast-paced environment. o Worked with specific and strategic accounts to ensure product availability, while avoiding shorted orders and/or backorders. o Resolved customer complaints by investigating problems and developing solutions. Receptionist: Greeted and signed in guests. o Responded to all calls using multi-line phone. o Organize the lobby for strategic visitors (example: ensure their names were visible on Welcome Screen; have snacks and refreshments available)