Greater Toronto Area, Canada
I’m a customer-focused professional with experience in retail leadership, education, and communication. I’ve worked in fast-paced, front-facing environments where delivering a positive, personalized experience and supporting team members are key to success. In my recent role as a Manager on Duty, I supported daily store operations, guided team members, and helped create a welcoming, engaging environment for customers. I’m known for clear communication, strong interpersonal skills, and the ability to remain calm, organized, and solutions-focused in dynamic settings. My background in education and writing has strengthened my ability to train and support others, adapt communication across different audiences, and build strong rapport with people from diverse backgrounds. Whether working with customers, colleagues, or clients, I prioritize clarity, respect, and consistency. I’m particularly interested in front-facing roles where I can support people directly, whether in retail, administrative, or service-based environments, and contribute to a team that values professionalism, care, and strong customer experience. Alongside my service and administrative work, I offer tutoring and coaching (Grades 9–11 English; ESL; OSSLT; Presentation Skills; Public Speaking; Academic Writing, Editing, and Speech Coachinf ), helping students build confidence in writing, reading, and communication. I also continue to build my work as a writer through long-form content and personal projects.
• Provide individualized tutoring and instructional coaching in writing, communication, and critical thinking for secondary, ESL, and post-secondary learners. • Support learners in developing clear written expression, persuasive arguments, and coherent narrative structure across academic, advocacy, and creative contexts. • Facilitate one-to-one coaching sessions and remote workshops focused on presentation skills, audience awareness, and ethical communication. • Offer detailed feedback and revision support to help learners refine ideas, strengthen voice, and communicate with confidence and responsibility. • Contribute to advocacy-focused and human rights–oriented student projects, including script development, sequencing, and presentation clarity (e.g. for a domestic violence–focused short film). • Guide students in argument structure, public speaking, and persuasive delivery for presentations and competitions (e.g. advocacy-based moot court competitions).
• Develop clear, audience-focused written materials for individuals and community-based projects, demonstrating strong communication and attention to detail • Adapt messaging and tone to align with client needs, strengthening ability to connect with diverse audiences and communicate effectively • Translate complex or sensitive topics into clear, accessible content, demonstrating clarity, judgment, and professionalism • Conduct research to ensure accuracy and consistency, supporting high-quality, reliable work • Edit and refine content for clarity, structure, and impact, maintaining strong standards and attention to detail • Collaborate with clients throughout the writing process, providing support, feedback, and solutions aligned with goals and timelines
• Served as Manager on Duty, overseeing daily operations, including opening and closing procedures, staff coordination, and overall customer experience in a high-volume retail environment • Delivered a welcoming and inclusive in-store experience for diverse customers, including plus-size women, femmes, and gender-diverse individuals, prioritizing dignity, accessibility, and strong customer service • Communicated clearly and calmly with customers and team members during high-pressure situations, resolving concerns with professionalism, empathy, and sound judgment • Balanced operational priorities with team and customer needs, supporting staff and handling sensitive interactions while maintaining consistency, fairness, and accountability • Modeled respectful communication, reliability, and professionalism, contributing to a positive team environment and strong customer experience
• Taught full-time from 2018–2022, returning in July 2025 to deliver ESL summer instruction; delivered programming in person, as well as in remote and hybrid formats • Delivered curriculum-aligned instruction in English language, literature, and communication for secondary and ESL learners, emphasizing clarity, structure, and effective expression • Guided students in developing narrative structure, analytical writing, and persuasive communication across academic and real-world contexts • Designed and delivered lessons using varied formats, including literature, digital texts, discussion, and interactive activities, to support engagement and understanding • Adapted instruction and communication strategies for diverse learning needs, including students with IEPs, demonstrating flexibility, patience, and strong interpersonal awareness • Provided clear, constructive written and verbal feedback to support growth, accountability, and confidence in communication • Built strong relationships with students, families, and colleagues, supporting learning goals and communicating progress with clarity and professionalism
• Managed professional correspondence and email communications, supporting efficient information flow and clear external messaging. • Handled confidential and sensitive information with a high degree of discretion, professionalism, and trust. • Coordinated calendars, appointments, and scheduling for professional and personal commitments, ensuring accuracy and reliability. • Provided comprehensive administrative and logistical support, including document handling, mail coordination, and task management, to enable focus on client-facing and strategic work.