Greater Boston
Sustainability isn't a career pivot for me, it's where I started. My background in environmental science led me into climate tech, and into work that blends product thinking, customer success, and systems-level impact. I'm a product manager and customer success professional with experience across B2B SaaS and hardware-enabled platforms in mission-driven environments. I've owned product roadmaps, translated complex customer needs into engineering-ready requirements, and partnered closely with cross-functional teams to ship features that solve real operational problems. I'm equally comfortable in product strategy discussions, implementation workflows, and customer-facing conversations, ensuring what gets built stays grounded in real-world use cases and drives long-term retention. Whether shaping product direction or helping customers succeed, I focus on clarity, strong collaboration and practical results.
- Manage Esplanade Association's sustainability working group to develop EA's first Climate Action Plan - Manage corporate volunteer program, secured corporate donations - Launched volunteer docent program for Esplanade's Association guided tour program - Manage individual volunteer program that allows individuals to participate in Esplanade, includes managing database and tracking data for annual reporting - Manage guided tour program. This includes permitting, coordinating with tour leads, partnering with external organizations, creating new tour topics and finalizing schedule. - Coordinate and produce events on the Esplanade including fitness classes, GroundBeat music series, and special events. - Assist with training and supervision of interns and volunteers for events in the Esplanade
- Serve as the primary point of contact for 20+ accounts - Created a marketing and recruitment plan for custom programs - Manage the CAPA Need-Based Scholarship by determining scholarship awardees from a pool of applicants - Collaborate with financial team to create invoices and ensure timely payments by partners/students - Co-manage the CAPA Pals Program which matches students together during the pre-departure phase of program - Serve as a liaison between the diversity committee and the program management team to ensure the inclusion of diversity resources during the pre-departure phase - Provide customer service support to students participating on CAPA program in preparation to their study abroad semester/virtual global internship program - Conduct information sessions and panel discussions with partners and students - Collaborate with oversea colleagues in preparation of student’s semester - Trained to field emergency calls from students, parents, partners/institutions on the emergency mobile phone
- Collaborated with sales and marketing departments to support business objectives and client acquisition - Developed business pipeline using cold and warm techniques - Wrote pieces to be published on The Capture App blog