Pearl City, Hawaii, United States
Intercultural Ambassador, Community Builder, Effective Leader, Positive and Optimistic Team Player. I am always looking to take on new and exciting challenges. I am flexible and quick to adapt to my new surroundings.
Financial Management Analyst (Full Time 40 Hours/Week), June 2024 - Present GS/0501/09: June 2024 – June 2025 | Promoted to GS/0501/11: June 2025 – Present NAVAL FACILITIES ENGINEERING SYSTEMS COMMAND HAWAII (NAVFAC Hawaii) ● Validated, analyzed, processed, submitted, and monitored funding documents for reimbursable, direct cite, POS, SIOH, IBR, and RRN funding of over $51 million allocated to federal and private party customer accounts. ● Coordinated closely with program analysts, contract specialists, customers, construction managers, engineering technicians, DFAS, and other stakeholders to resolve financial system and account issues, collect payments from customers, monitor budget execution, and process FEAD work requests. ● Proactively led collection and analysis of key performance indicators (KPIs) including outstanding commitments (OCMTs), unfilled customer orders (UFCOs), unliquidated obligations (ULOs), budget deficits, buyer TPNs, DDEF rejects, dormant accounts, and other audit-sensitive metrics. ● Completed timely End of Year Closeout for Fiscal Year 2024 by resolving account issues for federal, private party, and foreign ship accounts totaling over $8 million in unobligated, unbilled, and uncollected amounts. ● Conducted account reconciliations and variance analysis for the migration from SABRS & CFMS to Navy ERP by processing fund recaptures, realignments, rollovers, invoice payments, cost transfer allocations, and balancing accounts to ensure the financial data was accurate, reliable, and auditable for the Navy. ● Improved internal workflows and organizational compliance by documenting resolutions, creating desk guides and SOPs, and updating internal SharePoint portals with account tracking reports. ● Received an Outstanding Performance for all element ratings on the 2025 Annual Performance Appraisal. ● Received the NAVFAC Hawaii Team of the Quarter Tier 1 Award for ERP Migration Team – Joint effort between BD, PW, PDC, CIO & FM (July – September 2024).
• Enhance the guests’ experience by recommending outfit selections and expertise on products. • Provide friendly customer service to help guests shop, try one, and find the products that fit their needs. • Maintain a clean, orderly, and safe working environment.
Front Desk Agent & Learning Coach (Full Time 40 Hours/Week), December 2019 – May 2024 Promoted to Front Desk Learning Coach: December 2023 – May 2024 THE RITZ-CARLTON RESIDENCES IN WAIKIKI BEACH ● Resolved complex service issues by proactively engaging customers and coordinating across departments to consistently deliver exceptional customer experiences. ● Executed front desk operations such as monitoring guest reservations, processing and analyzing financial transactions, and troubleshooting system issues. ● Analyzed and interpreted service data to improve guest satisfaction and operational efficiency. ● Led onboarding and technical training for front desk agents aligned with Forbes and brand standards. ● Conducted internal audits, performance reviews, and weekly meetings to enhance guest service delivery. ● Improved operations and risk mitigation efforts through SOP development and cross-departmental collaboration. ● Nominated for Five Star Employee of the 2nd Quarter of 2023 for demonstrating dedication and commitment to the Gold Standards of the company through interactions with colleagues and guests.
• Inform guests about store products while performing efficient cashier procedures. • Assist guests with their purchases by asking open-ended questions and making recommendations. • Maintain brand standards by treating all guests and colleagues with respect and keeping a clean and safe working environment.
• Collaborate with Pharmacy and Front Store Teams to ensure customer satisfaction in-person or on the phone • Improve customer health by processing prescriptions during drop-off, production, and pick-up procedures while directing customers to the Pharmacist regarding any healthcare questions or concerns • Resolve any outstanding prescriber or third-party issues to provide patient prescriptions in a timely manner. • Perform all register operations accurately while handling cash, checks, and charge transaction
• Provide differentiated customer service in-person or on the phone by actively identifying and resolving issues. • Collaborate with Front Store Team to maintain clean and organized sales floors by restocking shelves, updating pricing information, and completing inventory management tasks as directed by store managers. • Perform accurate cashier duties like handling cash, checks, and charge transactions.