Toronto, Ontario, Canada
A passionate and dedicated leader with global stakeholder experience. An effective business partner for executive Management, with proven Risk and Project Management skills. Client service delivery as well as the ability to deliver strategic objectives aligned with business imperatives while building productive relationships. A trusted advisor to key stakeholders at all levels of an organization.
As an Operational Risk Leader, partners with stakeholders across RBC to embed an Enterprise Conduct mindset, ensure awareness of conduct risk exposures and support the enterprise conduct framework implementation. Doing what's Right! Support the strategy, culture of integrity and behaviours that align to RBC's Code of Conduct and professional standards. Provide oversight and challenge to businesses on their conduct practices and outcomes and identify strengths and opportunities for improvement.
Leads the central platform team by providing expertise, advice and guidance to senior management. As part of the 1st line of defense, develop, implement and maintain RBC's Operational Risk Framework across global Wealth Management to anticipate and manage operational risks effectively, with a focus on the Products & Strategy business unit. Operational risk management strategies including operational risk profiles and risk appetite for the WM platform; develop, implement and refine platform Operational Risk Reporting, Risk Appetite and Key Risk Indicators (KRI) measures and tolerances.
Responsible for ongoing relationship management and liaison between RBC and Suppliers who support RBC Wealth Management globally. Development, implementation and ongoing management of Vendor Relationship and Governance Model; partner with key stakeholders to develop management strategies; improve efficiencies, reduce costs and enhance the client experience. Develop SLAs and monitor vendor performance; leads end-to-end contract management and analysis of vendor activity and performance , includig development of recommendation related to vendor reviews and negotiations.
Lead the execution of Planning, Financial and Control Function accoutabilities for WM Maintenance and Development Portfolios. Global Wealth Management spans across Canada, US, Europe and Asia; focus on achieving consistency, stability of portfolio administration, gaining additional efficiencies and future improvements. Accountable for Canadian WM and global consolidation and overall portfolio management, planning and metrics, executive reporting, strategy, resource capacity planning and PMO services.