San Francisco, California, United States
Forward thinker, natural team leader, strategic and inspiring communicator, thrives in challenging environments. Centered by a deep passion for continual learning and growth.
Led Client Delivery at Memora Health, scaling multi-disciplinary teams, delivering 50+ complex implementations, and reducing time-to-value by nearly 50%. Defined the operating model, success metrics, and long-term strategy for Client Delivery while partnering cross-functionally on product, operations, and executive reporting to improve customer outcomes and organizational scalability.
Built and led Client Services as Ride Health scaled from early revenue to $10M+ ARR. Hired and developed a high-performing team, established scalable delivery and support operating models, and partnered closely with Product on workflow design across health systems, health plans, and national programs. Led enterprise implementations and long-term customer relationships, including large-scale COVID-19 vaccine and therapeutic trial transportation programs with major life sciences partners.
• Directed all concurrent implementation projects for an enterprise health system, managing a team of 40-45 total application experts. Lead performance reviews, improvement plans, and managed team workload. • Partnered with client COO, CIO, and CMO team to execute successful go-lives by managing project timelines, multi-million dollar budgets, and client implementation strategy.
• Led and managed application implementation project for a research university hospital, partnering with CIO, Clinical Lead, pathologist champions, and 12 member client team. • Responsible for defining client scope, managing timelines and deliverables, tracking escalations to resolution, and directly managing Epic implementation coordinators to ensure project success.
• Led application implementation for multi-state health system; 65 labs taken live simultaneously. • Responsible for project plan development, end user workflow design, software build based on workflow decisions, software testing, end user training, and go-live coordination.