Hong Kong SAR
Professional Experience: Provider of learning & organisation development consulting services covering end-to-end Talent Management process which include: - Organisational Development & Change Management - Mentoring - Learning & Development Programme Design, Delivery & Evaluation - Facilitation of Strategic Planning & Group Innovation Sessions - Train-the-Trainer - Competencey-based framework, assessment and development - Employee Engagement - HR Planning - Competence-based interviewing & selection - JD writing - New staff orientation - Training & Development needs analysis - Competence/Skills Inventory framework and L&D curriculum development and design - Design, development and delivery of learning and development programs to meet needs identified - Competence-based assessment and development - One-on-one and group coaching - Competencce-based and Behavioural Assessment - Reinforcement of learning - Behaviour modelling - Facilitator of teambuilding exercises, focus group meetings, strategic planning workshops - Performance Management & Development - Discipline and Out-placement - Leadership & Change Management - Employee Engagement Qualifications: - Accredited NLP practitioner, MBTI trainer, Integrity Selling - CPBE in English Business Writing - Coach U - Certified Core Essentials Program Graduate - Assessor, Observer and Role-player in Assessment & Development Centers - Certified Prosci Change Management Practitioner and Trainer - Certified 7 Habits of Highly Effective People Program Trainer Goal: To develop a learning culture within the organisation so that the business as a whole can transform itself and gain an edge in the macro market environment Specialties: Design and development of blended-learning programs in Influencing, Negotiation Skills, Written Communication, Report Writing, Whole-brain Thinking, Consultative Selling, Relationship Management, Account Development, Leadership & Management Development, Process Improvement, Interviewing, Job-hunting, Interpersonal Management
Design and deliver programs to develop leadership, management, business capabilities of managers and employees in achieving the Company vision to be the supply chain of the future by adding value to stakeholders’ business Achievements: ● Designed the Business Competencies Development curriculum, development approach and delivered related learning solutions for Greater ASEAN region to build their talent pipeline and capabilities of merchandising colleagues in adding value to Company and external stakeholders’ business ● Designed and delivered the Change Leadership Program for QA Senior Management Team and the Envisioning the Future workshops for QA operations to facilitate the implementation of the QA Business Transformation Project ● Delivered the 7 Habits of Highly Effective Program and related teach-back sessions at global LF offices to facilitate culture change and restructuring of the Sourcing & Production Platform ● Designed and delivered the Goal-setting workshop to kick-off the Performance Management Cycle and equipped HRBPs in delivering the workshop at their local offices ● Designed the Consultative Selling Program for the LF Sourcing Teams in Hong Kong, Shanghai and Taiwan to develop merchandising managers and merchandising colleagues’ capabilities to identify business opportunities and present new product lines and solutions to key customers ● Designed and delivered Facilitation Skills and Train-the-Trainers Programs for Learning Champions and Peer Learning Team Leaders to help them facilitate learning among team members ● Designed and delivered the Business Ethics & Integrity Program for Greater Hub Offices to develop culture of professionalism and integrity across the business and in the rank and file ● Was certified as 7 Habits of Highly Effective People trainer and delivered 7 Habits program and teach-back sessions at the LF global offices ● Was certified practitioner and trainer for the Prosci Change Management Programs
Provide total talent management, leadership and management development, career development, change management, performance management, organisation development, competency-based development solutions to clients which include: ● company-wide training needs analysis ● development of talent management and management and business competency curriculum ● design and implementation and on-the-job follow-up of L&D programmes ● facilitate Prosci Change Management programs for senior executives, managers and operatives ● facilitate Effective Business English Writing workshops for managers, professionals, service providers ● design and facilitation of MBTI team-building workshops and seminars ● development of competence framework for talent management and development of High Potentials ● HR and organisational development consulting ● one-to-one coaching and feedback coaching for senior executives ● design and administration of assessment centres on leadership, management, interpersonal management, people management competencies
Develop the leadership and change management capabilities and facilitate the implementation of SAP in RS APAC through - design and implementation of leadership, change management, learning best practices workshops - provision of learning & organisational development consultation to line managers, SAP program leaders - implementation of the change management best practices - one-to-one coaching to fast-track informal leaders in becoming change ambassadors/advocates - development of a learning and performance-driven culture to embed new behaviours and best practices - systematic monitoring and evaluation of effectiveness of learning and change initiatives - vigorous external benchmarking of best practices in learning, organisational development and SAP implementation - implementation of Change Impact surveys to monitor employee engagement through the transition - sustaining new learning and positive behaviours post Go Live to embed new competencies into the day-to-day business operation
Develop people management competencies to raise employee engagement and commitment in achieving breakthrough business results through - analysis of employee ‘pulse’ survey to diagnose key management behaviours that had high impact on high employee attrition across APAC - cascading findings of the analysis to managers and rollout 180 management behavioural assessment survey - one-to-one coaching to develop management competencies in employee engagement - develop and implement end-to-end talent management curriculum from sourcing, selection, new staff orientation, performance management, career development/planning and performance development planning and separation - design and implementation of management and leadership competency framework that is aligned to RS core values
Provide total talent management, leadership and management development, staff development, organisation development solutions to clients which included: - company-wide training needs analysis - development of talent management curriculum - design and implementation and follow-up of L&D programmes - design and facilitation of MBTI team-building workshops and seminars - development of competence framework for HR management and development - HR and organisational development consulting - one-to-one coaching and feedback coaching for senior executives - design and administration of assessment centres on leadership, management, interpersonal management, people management competencies Clients included international telecom provider, NGOs, government bureaus, professional firms and a public utility company
Develop recruiter capabilities, professionalism and best practices to meet and drive business growth in the APAC region through - design, development and implementation of learning & development programmes for Hudson Asia (regional) and respective Hudson local offices in Hong Kong, Singapore, Shanghai, Guangzhou, Beijing and Japan - development of the L&D curriculum for recruiters and practice managers - one-to-one coaching and train-the-trainers workshops to develop recruitment capabilities and talent - facilitation of Hudson Asia Talent Management initiatives which include Succession Planning, Director Development Program, Asia Leadership Development Programme