Seattle, Washington, United States
Epic Cadence Analyst at Nordic Global with a background in healthcare IT, EHR optimization, and data-driven problem solving. Experienced in troubleshooting, configuring, and supporting Epic applications to ensure system stability, integration, and workflow alignment. I bring a unique mix of technical, analytical, and people-focused experience, with prior roles in high-volume recruiting and operations at Nordic Global and Amazon Web Services. Epic Cadence Certified with hands-on experience in SQL, Tableau, Epic, and data visualization. Detail-oriented, adaptable, and known for delivering results in fast-paced environments. Always open to connecting within healthcare IT, Epic, and health technology.
Certified in Epic Cadence
- Evaluated candidate applications and determining best fit for openings in any of Nordic's current business units - Conducting talent acquisition functions, including sourcing, resume review, and candidate screening - Coordinated with hiring managers and other internal stakeholders to support filling open roles - Aided in creating team processes and assisting with process improvement - Organized and prioritized large volumes of email, calls, and internal communications
- Collected outstanding patient balances from insurance companies by expertly navigating the claims process, diligently tracking payments, and ensuring prompt reimbursement - Conducted thorough research and diligently resolved complex account issues by employing analytical expertise to identify discrepancies, errors, and irregularities in insurance payments - Fostered seamless collaboration with internal teams such as billing, coding, and patient services to promptly address inquiries, resolve issues, and share valuable insights
- Coordinated and scheduled 250+ interviews/meetings monthly while doubling Amazon’s monthly metrics - Engaged with 50+ candidates weekly by gathering availability, following up with candidate statuses, and providing 99% success rate in Amazon’s 2-Day Promise - Coordinated recruiting projects to increase production and improve the candidate experience - Ensured candidates move rapidly and smoothly through recruitment process by resolving issues and accurately tracking recruitment and hiring activities
- Developed planning documents, presentations, projects, SOPs, and action plans for all health clinics - Compiled and analyzed reports of daily clinic vaccination rates and assisted with the creation of solutions to help increase rates - Submitted expense reports for supplies, planned travel for executives, and scheduled meetings - Coordinated the creation of an onboarding manual project from start to finish; coordinated multiple projects and meetings with executives
- Worked with ED case managers, ED providers/staff and contract staff to build processes that enhance case management - Implemented new decision-support tool to be used by inpatient case managers - Analyzed data from weekly aggregate reports to track improvement over time
- Provided optimal patient experience and effective financial communication around all of the Pierce County emergency rooms; adapted to each location’s workflow quickly and efficiently - Reduced patient wait time by proactively identifying insurance eligibility and coverage issues making resolution possible before appointment day, increasing average satisfaction among clients by 15%. - Delivered superior customer service leveraging active listening techniques to prioritize patient needs in order to create efficient financial solutions with 100% accuracy